Madison Riley
Laguna Hills
Summary
Resourceful team player experienced in delivering exceptional customer service in various volunteer roles. Demonstrates strong time management and operational efficiency while maintaining a positive atmosphere. Bilingual in English and Mandarin, ensuring effective communication in service delivery.
Overview
2027
2027
years of professional experience
Work History
Snack Bar Worker (Volunteer)
Capo Valley High School
San Juan Capistrano
01.2024 - Current
- Prepared and served snacks efficiently during lunch periods to meet student demand.
- Greeted customers, took orders, served food and drinks and processed payments.
- Engaged with customers to foster a welcoming atmosphere.
- Coordinated with staff to maintain seamless snack bar operations.
- Maintained cleanliness and organization of snack bar area consistently.
Desk Worker (Volunteer)
Capo Valley High School
San Juan Capistrano
10.2023 - Current
- Operated time clock and scoreboard, facilitating smooth game transitions.
- Managed game clock to maintain the flow of play.
- Monitored game flow to ensure consistent pace and organization.
- Started and stopped play in response to infractions, timeouts and other game occurrences.
- Conferred with referees to make correct calls.
- Recorded game results and statistics to ensure accurate tracking.
Kelly's Closet (Volunteer)
Macy's
Costa Mesa
08.2023 - 08.2025
- Assisted clients in selecting clothing and accessories that reflect their personal style and enhance their confidence.
- Created personalized shopping experiences by offering tailored options that met clients' unique needs.
- Took children back to school shopping for clothes and other items
- Collaborated with store staff to maintain product availability, ensuring children had access to needed items.
- Maintained a high level of customer service through effective communication with customers.
- Participated in the Estancia High School Key Club.
#LunchBagOC (Volunteer)
LunchBagOC
Santa Anna
2023 - 2024
- Make sandwiches for the unhoused and deliver them to shelters
- Organized ingredients, supplies, and equipment for meal preparation to ensure seamless operations.
- Collaborated with team members to improve efficiency of food assembly processes, enhancing service delivery.
- Monitored inventory levels and communicated shortages to facilitate timely replenishment of supplies.
- Decorated gift bags filled with toiletries and health care items
Class of Classes Decoration (Volunteer)
Capo Valley High School
San Juan Capistrano
01.2023 - 01.2024
- Coordinated setup and cleanup for school events, ensuring smooth operations for pep rallies and banquets
- Provided on-site support during the event set up, execution, and breakdown.
- Assisted in setting up events by arranging tables, chairs, decorations.
- Created visually appealing posters for school clubs to attract student participation.
Education
High School Diploma -
Capistrano Valley High School
Mission Viejo, CA06-2027
Mandarin Immersion Program -
Capistrano Valley High School
Mission Viejo, CA05-2026
National Honors Society -
Capistrano Valley High School
Mission Viejo, CA05-2026
Skills
- Customer service
- Team collaboration
- Time management
- Leadership skills
- Reliability and punctuality
- Patience and empathy
- Hospitality and accommodation
- Conversant in Mandarin
- Reliable team worker
Accomplishments
- Decorated Gymnast, 2011-2019
- GPA of 4.4
- Water Polo Defensive Player of the Year, 2023-2024
- Honor Roll
- Varsity Water Polo Most Improved Player, 2024-2025
- Varsity Swim Workhorse Award, 2024-2025
- Varsity Swim Workhorse Award, 2025-2026
References
- Alicia Ruiz, Swim coach, alruiz@capousd.org
- Jessica Cardey, Water polo coach, jscardey@capousd.org
- Orlando Vazquez, Water polo coach, omvaquez@capousd.org
Leadership Extracurriculars
- Centerspread Editor for high school newspaper, 2024-present
- Swim Team Captain, 2024-present
- Patriots Water Polo Club, 2026-present
- Member of High School Water Polo Team, 2023-present
- Member of High School Swim Team, 2023-present
- Mission Viejo Nadadores, 2022-2025
Languages
English
Native/ Bilingual
Mandarin
Professional
Timeline
Snack Bar Worker (Volunteer)
Capo Valley High School
01.2024 - Current
Desk Worker (Volunteer)
Capo Valley High School
10.2023 - Current
Kelly's Closet (Volunteer)
Macy's
08.2023 - 08.2025
Class of Classes Decoration (Volunteer)
Capo Valley High School
01.2023 - 01.2024
#LunchBagOC (Volunteer)
LunchBagOC
2023 - 2024
High School Diploma -
Capistrano Valley High School
Mandarin Immersion Program -
Capistrano Valley High School
National Honors Society -
Capistrano Valley High School