Madison Rack

As a Visual Merchandiser, my job is to design and build eye-catching visual displays for various points of sale throughout the Bell Centre for the Montreal Canadiens NHL team. During the 9-month hockey season, I maintain each store, ensuring that they remain attractive and effective. Additionally, I help to manage the inventory in the warehouse, overseeing the storage and organization of all merchandise, including apparel, accessories, hats, jerseys, etc.

• Enhance store sales by creating visually appealing and strategically placed product displays.
• Implement seasonal changes to displays ahead of peak shopping periods, capturing early interest and boosting sales.
• Revamp multiple store layouts to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
• Coordinate with marketing department to verify proper implementation of visual elements of display.
• Lead team in complete store redesign, which was met with positive customer and management feedback, as well as a noticeable uplift in sales.
• Analyze sales data to identify trends and adjust visual merchandising plans accordingly, maximizing revenue potential.
• Manage installation of visual merchandising displays, urging team to with speed and accuracy.
• Update signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
• Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
• Increased sales through strategic placement of high-margin products at eye level and in high-traffic areas.
• Monitoring and replenishing display inventory and restructured according to available stock.
• Managing aesthetically pleasing displays to showcase company products and increase sales.
• Enhance overall store appearance by applying careful consideration to product and display locations.
• Built properly lit and well-maintained displays, creating an inviting atmosphere in stores.
• Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
• Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
• Increased customer traffic through creative window displays that showcase new products and promotions.
• Organize store merchandise racks by size, style, and color.
• Developed themes, props and lighting for merchandise displays.

• Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
• Cleaned counters, machines, utensils, and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Adhered to strict food hygiene regulations, minimizing risk of contamination.
• Maintained regular and consistent attendance and punctuality.

• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Maintained clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting cohesive workplace culture.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Provided ongoing training for new hires, fostering positive team atmosphere that encouraged growth and development.
• Completed cash and credit card transactions accurately using POS software.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

• Assisted operations manager with planning of routine operations and special projects.
• Assisted in development of standard operating procedures to maintain consistency and accuracy across all tasks.
• Provided administrative support with accurate document preparation and data entry.
• Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
• Contributed to development of operational procedures to improve efficiency and accuracy.
• Collaborated with other departments to foster smooth operation of daily processes.

Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

• Reduced wait times for guests by effectively coordinating with other team members during peak hours.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Maintained clean and welcoming environment, ensuring comfort of guests throughout their visit.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Answered customer questions about hours, seating, and menu information.