Madison Placencio
Oxnard
Summary
People-oriented, professional, optimistic, and self-motivated individual looking for an opportunity in administration where I can provide exceptional customer service. I believe my adaptability, accountability, and dedication will make me the ideal candidate for the position.
Overview
6
6
years of professional experience
Work History
Office Assistant II
County of Ventura Assessor's Office
Ventura
11.2023 - Current
- Maintained an organized filing system of paper documents and electronic files
- Performed data entry tasks into various computer systems accurately and efficiently
- Organized office operations and procedures, such as preparing reports and maintaining records
- Assisted with special projects as needed by researching information on the internet or through other sources
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel
- Computed, recorded and proofread data or reports
- Typed, formatted and edited correspondence and other documents
- Operating a variety of office equipment
- Using a computer and an assigned phone daily
- Using Microsoft Outlook, Microsoft Teams, Microsoft Word, and Microsoft Excel
- Sending emails daily to work colleagues or corresponding with the public
- Forwarding documents to the appropriate personnel within the office
- Purging files when requested or necessary
- Organized files, developed spreadsheets, and scanned documents to improve organizational workflow
- Utilizing various databases within the office to complete tasks and answer taxpayer questions
- Data entry tasks
Client Care Specialist
Advantage Physical Therapy
Ventura
07.2021 - 10.2023
- Operating office equipment, i.e., Computers, fax machines, printers, copy machines, and multi-line phones
- Respond to customer inquiries in person, in writing, and over the phone
- Cross-trained to assist other areas as needed
- Maintain patients' files and scheduled appointments
- Perform routine tasks with minimal to no supervision
- File/maintain patient files, doctor reports, referrals, authorizations, and insurance payments
- Enter/edit patient charts and information in EMR software
- Notify billing department of discrepancies with the customer invoice
- Utilize Microsoft Outlook/Word on a daily basis
- Responsible for creating and maintaining staff schedules
- Perform training for new employees
- Basic letter-writing knowledge
- Accountable for updating clinic stats and data via logs/spreadsheets on a daily basis
- Assist Operations Director in ways consistent with policies and procedures
- Responsible for resolving customer issues and inquiries
Food Runner
Lazy Dog Restaurant & Bar
Oxnard
08.2020 - 07.2021
- Checked all dishes before delivering them to ensure quality standards were met
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment
- Followed proper sanitation guidelines when handling food products
- Provided assistance with clearing plates from tables after meals were completed
- Delivered food to guests in a timely manner while following safety protocols
- Ensured that all orders were correct before leaving the kitchen area
- Resolved customer complaints quickly and efficiently while adhering to company policies
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware
- Assisted in training new staff members on restaurant operations and procedures
- Maintained knowledge of menu items and daily specials to answer customer inquiries
Restaurant Hostess
Denny's
Port Hueneme
06.2019 - 03.2020
- Greeted customers and escorted them to their tables
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests
- Communicated with kitchen staff regarding customer feedback or complaints
- Performed opening and closing duties such as restocking supplies and cleaning work areas
- Restocked condiments, silverware, napkins, tablecloths. as needed
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered
- Balanced cash register at end of shift according to established procedures
- Checked dining and serving areas to verify proper cleanliness and readiness for guests
Education
Associate of Arts - Anthropology
Ventura College
Ventura, CA05-2020
Associate of Arts - Behavioral Sciences
Ventura College
Ventura, CA05-2020
Associate of Arts - HOLISTIC HEALTH
Ventura College
Ventura, CA05-2020
Skills
- Customer service
- Professional and mature
- Research skills
- Office equipment operation
- Problem solving
- Attention to detail
- Microsoft Word, Outlook, Teams Excel
- Data entry
- Resourceful
- Dedicated team player
- Effective communication
- Adaptable
Timeline
Office Assistant II
County of Ventura Assessor's Office
11.2023 - Current
Client Care Specialist
Advantage Physical Therapy
07.2021 - 10.2023
Food Runner
Lazy Dog Restaurant & Bar
08.2020 - 07.2021
Restaurant Hostess
Denny's
06.2019 - 03.2020
Associate of Arts - Anthropology
Ventura College
Associate of Arts - Behavioral Sciences
Ventura College
Associate of Arts - HOLISTIC HEALTH
Ventura College
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