Madison Pierce
Innisfil,Canada
Summary
As a dynamic police foundations graduate, I offer a comprehensive skill set ideal for the role of a dental receptionist. My strong organizational abilities, coupled with extensive customer service experience, allow me to efficiently manage administrative tasks while ensuring a welcoming environment for clients. I possess excellent verbal and written communication skills, as well as proficiency in multitasking, and problem-solving, making me well-equipped to handle the fast-paced demands of a dental practice. My commitment to providing exceptional service ensures that every client interaction is handled with care and professionalism.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Merchandiser and Cashier
Shoppers Drug Mart
07.2019 - Current
- Maintained and organized product displays, ensuring proper inventory management and adherence to company guidelines
- Developed strong attention to detail and organizational skills, consistently ensuring accurate product placement and inventory tracking
- Interacted extensively with diverse customers, utilizing communication skills to address inquiries and provide assistance effectively
- Utilized problem-solving abilities to address daily operational challenges and ensure smooth store functionality
- Trained new employees, enhancing team performance
- Answering customer phone calls on a multiline phone and directing them to the appropriate department
- My experience at Shoppers Drug Mart has equipped me with a multitude of transferable skills, the main one being the ability to interact with customers in a manner that upholds professional standards and ensures the customer's needs are met with the highest quality of service
Store Front Employee
Tim Hortons
09.2017 - 06.2020
- Greet customers warmly and provide prompt, friendly service
- Handle payments, process cash and card transactions, and provide change
- Address customer inquiries, complaints, and concerns professionally
- Ensure food safety standards are maintained during preparation and service
- Keep the workstations, dining area, and kitchen clean and organized
- Monitor inventory levels and notify management of low stock items
- During my time at Tim Hortons I developed the ability to excel in a fast paced environment
- Attention to detail and accuracy was a necessity, as orders were coming in fast it was my responsibility to ensure I was capable of prioritizing which tasks should be done first, and ensure each order was correct and up to the customer's standards
Education
High School Diploma -
Nantyr Shores Secondary School
Police Foundations with Honours Diploma -
Georgian College
03.2018
Skills
- Reliable and punctual
- Friendly and outgoing
- Stock replenishment
- POS systems knowledge
- Time Management
- Multitasking
- Customer Service
- Organizational Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Clear Communication
- Multitasking Abilities
- Task Prioritization
- Excellent Communication
- Written Communication
Languages
English
Full Professional
Certification
- IMS 100 - Introduction to Incident Management System.
- American Red Cross Certificate in Disaster Mental Health: Introduction Disaster Cycle Services.
- Emergency Management 125 - Exercise Program: Introduction.
- Emergency Management 131 - Accessible Customer Service for Emergency Responders.
- First Nations University of Canada - Reconciliation Education.
- Living Works - Steps to Recognize Thoughts of Suicide and Engage Safety Resources.
Timeline
Merchandiser and Cashier
Shoppers Drug Mart
07.2019 - Current
Store Front Employee
Tim Hortons
09.2017 - 06.2020
High School Diploma -
Nantyr Shores Secondary School
Police Foundations with Honours Diploma -
Georgian College