Madison Perla
Indio
Summary
Professional in guest services, equipped with wealth of experience in delivering exceptional hospitality and resolving guest concerns promptly. Known for fostering team collaboration and consistently achieving high satisfaction ratings. Expertise in conflict resolution and adaptability.
Overview
8
8
years of professional experience
Work History
Guest Experience Expert
The Ritz-Carlton, Rancho Mirage
Rancho Mirage, CA
10.2023 - Current
- Enhanced guest satisfaction through personalized service and attention to detail.
- Resolved guest inquiries and concerns promptly, ensuring seamless experiences.
- Collaborated with team members to maintain high standards of service excellence.
- Assisted in training new staff on Ritz-Carlton service protocols and procedures.
Shift Supervisor
Fresh Juice Bar
La Quinta, CA
10.2020 - 10.2023
- Supervised daily operations, ensuring efficient workflow and high-quality service.
- Trained and mentored staff on product knowledge and customer service techniques.
- Maintained cleanliness and organization of work areas in compliance with health regulations.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Kids Club Associate
EOS Fitness
Palm Desert, CA
08.2019 - 10.2021
- Supervised daily activities, ensuring a safe and engaging environment for children.
- Maintained cleanliness and organization of the Kids Club area, adhering to health standards.
- Paged or called parents to assist with discipline issues and personal needs.
Food Service Handler
Aloha Poke
Indio, CA
03.2018 - 08.2019
- Ensured compliance with food safety regulations and sanitation standards.
- Streamlined food assembly processes to enhance service speed during peak hours.
- Fostered a positive work environment by promoting teamwork and effective communication among staff.
Education
High School Diploma -
Shadow Hills High School
Indio, CASkills
- Patience and composure
- Exceptional communication
- Upselling strategies
- Feedback implementation
- Brand representation
- Adaptability and flexibility
Accomplishments
Selected to speak on a panel of Millennial and Gen Z associates for select regional managers of Marriott International.
Selected as first hourly employee to be apart of Forbes Quality Committee to assist with instilling Forbes brand standards to colleagues to accomplish 5-star rating.
Timeline
Guest Experience Expert
The Ritz-Carlton, Rancho Mirage
10.2023 - Current
Shift Supervisor
Fresh Juice Bar
10.2020 - 10.2023
Kids Club Associate
EOS Fitness
08.2019 - 10.2021
Food Service Handler
Aloha Poke
03.2018 - 08.2019
High School Diploma -
Shadow Hills High School
Awards
Awarded Five Star of the Quarter, in addition to Five Star of the Year for exceptional service and leadership, as well as enlivening brand standards.