Summary
Overview
Work History
Education
Languages
Field Placement
Timeline
Generic

Madison Pavao

North York,ON

Summary

  • Empathetic individual who attends to all situations with open-minded and gentle approaches. Concrete understanding of necessary social work theories, like AOP, trauma-informed approaches, and client-centered care. 4 years working in retail, experiencing many walks of life and encountering many problem-solving situations, as well as customer service skills and conflict resolution skills.

Overview

4
4
years of professional experience

Work History

Beauty Advisor

Sephora Canada (~2500 Hours)
10.2021 - Current
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained counter and display areas for cleanliness and organization.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.

Community Support Worker

Abrigo Centre (320 Hours)
06.2023 - 08.2023


  • Co-facilitated the Mindful Fathering group with two other co-facilitators.
  • Worked the front desk as the first point of contact, fielding phone calls and explaining limits of confidentiality, flagging for potential safety risks from callers, and referring to appropriate resources when applicable.
  • Worked as an intake support worker, calling clients and assessing the supports being requested; booked appointments with counsellors, when necessary, personally referred clients elsewhere when required, and effectively problem-solved with clients in active crisis.
  • Advocated for clients of all walks of life and age groups in everyday client interactions.
  • Shadowed counselling sessions with mentor and learned how to apply anti-oppressive practices to VAW client interactions, while working closely with VAW clients on instrumental aspects.
  • Offered translations for clients and filled out government applications; housing applications, OW applications, Pension applications, and others.
  • Worked closely with seniors trying to navigate government applications and instrumental documents necessary for improved quality of life.

Lead Sales Associate

Tommy Hilfiger, PVH (~3200 Hours)
06.2019 - 08.2022
  • Handled cash register operations and customer transactions to process payments.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Processed and stocked merchandise in accordance with store standards.

Education

Bachelor of Arts - Social Work

Toronto Metropolitan University (Formerly Ryerson)
Toronto, ON
04.2024

High School Diploma -

Loretto Abbey Catholic Secondary School
Toronto, ON
06.2020

Languages

Portuguese
Full Professional

Field Placement

  • Branched out into the different sectors of resources that our agency offers to the population we work with, which has broadened my understanding of the social context of social work.
  • Received training and was able to assist seniors with applications for pension, housing, and advocacy calls to Service Canada and the Canada Revenue Agency.
  • Volunteered to participate in Mindful Fathering program, a parenting program for men who have exposed their children to abuse. Co-facilitated the program with two other co-facilitators.
  • Shadowed individual counselling sessions with female survivors of IPV. Directly worked with the women, assisting them with advocacy, referrals, system navigation, and instrumental needs.
  • Received training and had several opportunities to assist VAW clients with applications, advocacy and applications, applications, support letters, and advocacy calls to Legal Aid and lawyers, CRA, and Service Canada.

Timeline

Community Support Worker

Abrigo Centre (320 Hours)
06.2023 - 08.2023

Beauty Advisor

Sephora Canada (~2500 Hours)
10.2021 - Current

Lead Sales Associate

Tommy Hilfiger, PVH (~3200 Hours)
06.2019 - 08.2022

Bachelor of Arts - Social Work

Toronto Metropolitan University (Formerly Ryerson)

High School Diploma -

Loretto Abbey Catholic Secondary School

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Madison Pavao