Over 5 years of excellent customer service background provides positive experiences to stakeholders of diverse settings.
Competent leadership and ability to work as a part of a team delivers successful community development programming and outreach to students at the University of Guelph.
Proficient written and oral communication foster symbiotic partnerships in both a professional and academic setting, significantly addressing social and environmental issues.
Experience planning and executing large community engagement events for university students through the application of creativity and organizational skills.
Overview
3
3
years of professional experience
Work History
Pro Shop Attendant
Victoria Park East
Guelph, Canada
04.2022 - 11.2024
Time management prepared business for operation one hour before opening
Keen responsibility secured cash deposits and building during closes
Enthusiastic customer service approach provided an exceptional experience that satisfied elevated levels of customer traffic and resolved problems and disputes in an empathetic manner
Consistently communicated through Pro Shop reception to forward calls, answer inquiries and manage client bookings
Applied teamwork and collaboration skills with Cart Attendant staff to ensure all work tasks are completed, occasionally assisting the Tournament Coordinator in event set-up and take down
Operate Golf Management Software for clientele and transaction purposes
Programs Assistant
Student Volunteer Connections
Guelph, Canada
05.2023 - 04.2024
Strong and professional written communication fostered strong partnerships with over 200 non-profit organizations in the community.
Hosted accessible volunteer trips at various locations across Guelph for groups of students, with positive community and professional development experiences.
Promoted positive community and professional development experiences.
Planned, promoted, and executed an event in collaboration with the Local Engagement Coordinator for approximately 300 registered students.
Coordinated with community stakeholders to fulfill volunteer needs by planning a volunteer fair in the fall and winter for students.
Interpersonal skills advised students in individual meetings and in curated workshops.
Supervised and collaborated with the Peer Helper team consisting of Guelph students to reach 3,000 students through promotional activities.
Assisted in interviewing prospective co-op students at the University of Guelph as part of the recruitment process.
Education
Bachelor of Arts - International Development
University of Guelph
Guelph, ON
04.2025
Ontario Secondary School Diploma -
Centennial C.V.I
Guelph, ON
06-2021
Skills
safeTALK Certificate
Issued 2023 by LivingWorks
Affiliations
Peer Helper, Student Volunteer Connections
September 2024 - Present
Exercise creativity skills in a collaborative environment to brainstorm and execute outreach ideas geared towards University of Guelph students alike.
A positive, outgoing attitude aids in effective oral communication when interacting with students, achieving goals in increased awareness regarding volunteerism and other available opportunities and resources offered by the Experiential Learning Hub.
Farm Help, Guelph Centre for Urban Organic Farming
April 2023 - Present
Use physical stamina to complete various farming responsibilities including maintaining, harvesting, and planting crops.
Curiosity and adaptability are used to learn and try new gardening tasks.
Cat Socializer Volunteer, Dorset Rescue Kittens
July 2023 – December 2023
Used interpersonal skills communication with visitors to create interest during adoption inquiries.
Cleaned the kennel rooms and maintained the well-being of cats using responsibility.
STORE MANAGER BEVERAGE BARISTA/ FRONT OF THE HOUSE at Chatime East Victoria ParkSTORE MANAGER BEVERAGE BARISTA/ FRONT OF THE HOUSE at Chatime East Victoria Park