Madison Ostrander
Ottawa,ON
Summary
Highly motivated employee with desire to take on new challenges and apply knowledge from education. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Starbucks
Ottawa, ON
09.2019 - Current
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed weekly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Created new strategies for improving customer service standards within the organization.
Office Assistant
RE/MAX
Guelph, ON
09.2017 - 06.2018
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Co-Op Student
Bylaw Compliance and Enforecement
Guelph, ON
03.2017 - 06.2017
- Provided customer service support by responding to inquiries via phone and email.
- Developed new licenses for city workers.
- Ensured confidential information was protected and accurate.
- Maintained professionalism while serving summons and attending court.
Education
Bachelor of Arts - Psychology
Carleton University
Ottawa, ON03-2024
High School Diploma -
Centennial Collegiate Vocational Institute
Guelph, ON06-2018
Skills
- Inventory Control
- Strategic Planning
- Data Analytics
- Schedule Development
- Goal-Oriented
- Complex Problem-Solving
- Time Management
- Organization
Certification
- First Aid and CPR Certification (2023)
- Microsoft: Information Protection and Compliance Administrator Associate (2024)
- WHIMIS (2024)
- NVCI (in progress)
- ASIST (in progress)
Timeline
Supervisor
Starbucks
09.2019 - Current
Office Assistant
RE/MAX
09.2017 - 06.2018
Co-Op Student
Bylaw Compliance and Enforecement
03.2017 - 06.2017
Bachelor of Arts - Psychology
Carleton University
High School Diploma -
Centennial Collegiate Vocational Institute