MADISON NORTH
Edmonton,AB
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Warranty Manager/Service Administrator Supervisor
HEARTLAND FORD
2016.10 - Current
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Posted payments to accounts and maintained records.
- Served as the primary point of contact for customers regarding all aspects of their warranties, fostering strong relationships built on trust and responsiveness.
- Negotiated resolutions with manufacturers or suppliers when necessary, advocating for the client's best interests while protecting company assets.
Accounting Assistant - Accounts Receivables and Payables
HEARTLAND FORD
2020.09 - 2021.05
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Responded promptly to vendor inquiries, fostering positive relationships with external partners.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Managed inventory control for office supplies, reducing costs and ensuring availability of necessary items.
Service Administrator and Fleet Coordinator
HEARTLAND FORD
2016.06 - 2016.10
- Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
- Updated customer service database with new information, address changes and contact details.
- Enhanced workplace organization by maintaining a clean and presentable reception area.
- Boosted customer satisfaction by providing efficient and courteous service at the reception desk.
- Managed inventory control processes for office supplies, ensuring adequate stock levels were always maintained.
- Expedited administrative tasks such as filing, data entry, and record-keeping to ensure smooth office operations.
- Coordinated appointments between clients and service technicians for optimal scheduling efficiency within the department.
- Handled cash transactions and maintained sales and payments records accurately.
- Operated multi-line telephone system to answer and direct high volume of calls.
Customer Service Representative
FREEDOM FORD
2014.03 - 2016.06
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
- Promoted a positive company image through courteous interactions with clients both over the phone or face-to-face encounters at the reception desk.
- Supported administrative staff by handling mail distribution, data entry tasks, and document preparation as needed.
- Contributed to positive work culture by actively participating in team meetings and fostering open communication among colleagues.
- Enhanced office efficiency by proactively identifying opportunities for improvement in processes or procedures and recommending solutions to management.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
Eveline Charles Academy Advance Esthetics
Edmonton, AB04.2013
High School Diploma -
Beaumont Composite High School
Beaumont, AB06.2012
Some College (No Degree) -
Norquest Collage
Edmonton, ABSkills
- High attention to detail
- Problem-Solving
- Excellent Communication
- Organizational Skills
- Multitasking
- Self Motivation
- Professionalism
- Positive Attitude
- Computer Skills
- Analytical Thinking
- Strategic Planning
- Escalation Handling
References
Available upon request.
Timeline
Accounting Assistant - Accounts Receivables and Payables
HEARTLAND FORD
2020.09 - 2021.05
Warranty Manager/Service Administrator Supervisor
HEARTLAND FORD
2016.10 - Current
Service Administrator and Fleet Coordinator
HEARTLAND FORD
2016.06 - 2016.10
Customer Service Representative
FREEDOM FORD
2014.03 - 2016.06
Eveline Charles Academy Advance Esthetics
High School Diploma -
Beaumont Composite High School
Some College (No Degree) -
Norquest Collage
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