Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Nelson

San Jose

Summary

Enthusiastic and motivated customer service representative dedicated to providing excellent service with a smile. Organized, detail oriented, and experienced in handling customer inquiries and transactions. I am motivated by helping people, staying organized, and creating smooth, stress-free experiences.

Overview

2026
2026
years of professional experience

Work History

Swim Teacher

Avac Swim School
San Jose
06.2023 - 11.2025
  • Communicated clearly and patiently with students and parents to provide updates, address concerns, and ensure a positive experience.
  • Taught swimming fundamentals and water safety skills to children in group classes, maintaining safety, organization, and attention to detail.
  • Built strong connections with families and students, and resolved issues or challenges that came up during lessons.
  • Organized equipment and helped maintain a safe, clean, and professional environment for all students.

Customer Service Representative

Avac Swim School
San Jose
  • Welcomed families, answered questions, and provided friendly, professional support at the front desk.
  • Assisted parents with enrolling students, scheduling classes, and placing them in the correct swim levels.
  • Communicated clearly with parents about policies, upcoming events, cancellations, and updated information about the swim school.
  • Handled customer concerns, processed payments, and updated member accounts.

Education

Some College (No Degree) - Business

De Anza College
Santa Clara

Skills

  • Effective communication
  • Customer service
  • Team building
  • Conflict resolution
  • Time management
  • Organizational skills

Timeline

Swim Teacher

Avac Swim School
06.2023 - 11.2025

Customer Service Representative

Avac Swim School

Some College (No Degree) - Business

De Anza College
Madison Nelson