Madison Nelson
San Jose
Summary
Enthusiastic and motivated customer service representative dedicated to providing excellent service with a smile. Organized, detail oriented, and experienced in handling customer inquiries and transactions. I am motivated by helping people, staying organized, and creating smooth, stress-free experiences.
Overview
2026
2026
years of professional experience
Work History
Swim Teacher
Avac Swim School
San Jose
06.2023 - 11.2025
- Communicated clearly and patiently with students and parents to provide updates, address concerns, and ensure a positive experience.
- Taught swimming fundamentals and water safety skills to children in group classes, maintaining safety, organization, and attention to detail.
- Built strong connections with families and students, and resolved issues or challenges that came up during lessons.
- Organized equipment and helped maintain a safe, clean, and professional environment for all students.
Customer Service Representative
Avac Swim School
San Jose
- Welcomed families, answered questions, and provided friendly, professional support at the front desk.
- Assisted parents with enrolling students, scheduling classes, and placing them in the correct swim levels.
- Communicated clearly with parents about policies, upcoming events, cancellations, and updated information about the swim school.
- Handled customer concerns, processed payments, and updated member accounts.
Education
Some College (No Degree) - Business
De Anza College
Santa ClaraSkills
- Effective communication
- Customer service
- Team building
- Conflict resolution
- Time management
- Organizational skills
Timeline
Swim Teacher
Avac Swim School
06.2023 - 11.2025
Customer Service Representative
Avac Swim School
Some College (No Degree) - Business
De Anza College