Madison Murrin
Mount Pearl,NL
Summary
Well-organized professional equipped with varied experiences in customer service roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily as well as a Compassionate Respite Worker with an in-depth understanding of working with individuals with special needs. Passionate about supporting client and caregivers.
Overview
7
7
years of professional experience
Work History
Appointment Coordinator
Volkswagen St. John's
02.2024 - Current
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Called and rescheduled appointments for clients.
- Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
- Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
- Assessed customer needs and responded to customer emails and calls.
- Scheduled appointments for customers in person or over telephone.
- Reduced no-show rates by implementing a system of courtesy reminder calls and follow-up communications.
- Coordinated transportation arrangements for customers requiring alternative means while their vehicles were serviced.
- Contributed to increased revenue by upselling additional services and maintenance packages during scheduling calls.
- Supported service department efficiency, prioritizing appointments based on urgency and technician availability.
- Collaborated with sales team to facilitate smooth transitions from vehicle purchase to initial servicing appointments.
- Developed strong relationships with repeat clients, fostering loyalty and promoting referral business from satisfied customers.
- Enhanced customer experience by consistently providing friendly and professional assistance throughout the appointment process.
Receptionist
Volkswagen St. John's
04.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system promptly and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Motivator
GoodLife Fitness
02.2021 - 04.2023
- Maintain member satisfaction with forward-thinking strategies focused on addressing members needs and resolving concerns.
- Greet incoming visitors and members professionally and provided friendly, knowledgeable assistance.
- Answer telephone calls promptly to avoid on-hold wait times.
- Offer advice and assistance to members, paying attention to special needs or wants.
- Assist members with setting booking classes, or cancelling classes when needed
- Provide information regarding charge accounts and loyalty programs.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Educate members about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Keep reception area clean and neat to give visitors positive first impression.
- Monitor premises, screened visitors, updated logs and issued passes to maintain security.
- Moneris Machine
Respite Worker
Chasity Follett
11.2021 - 04.2023
- Maintain safe and hazard-free environments.
- Provide relief support to primary caregivers of individual living with Dup 15q and Autism Spectrum Disorder
- Plan engaging recreational, developmental and entertainment activities.
- Prepare nutritious meals, clean house and launder clothing
- Assist with daily living needs such as personal hygiene.
- Assist child with basic activities of daily living.
- Report changes in child's condition and health to parents.
- Support daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assist with daily living activities, running errands and household chores.
- Provide compassionate and patient-focused care to cultivate well-being.
- Maintain clean personal areas and prepare healthy meals to support clients nutritional needs.
- Built and maintain rapport with client and family members to facilitate trusting caregiver relationship.
- Transport individual to events and activities and medical appointments with safety and efficiency.
- Continuously educating myself on different techniques to help with child's wellbeing with regards to their special needs.
Sales Associate
Kent Building Supplies
05.2019 - 04.2021
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Tracked stock using company inventory management software.
- Maintained organized, presentable merchandise to drive continuous sales.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant seasonal products and services.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Educated customers on promotions to enhance sales.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Cashier
Kent Building Supplies
09.2017 - 05.2019
- Counted cash in register drawer at beginning and end of shift.
- Answered questions about store policies and concerns to support positive customer experiences.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Operated cash register for cash, check and credit card transactions with 99.9% accuracy.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked prices for customers and processed items sold by scanning barcodes.
- Used cash registers and POS systems to request and record customer orders and compute bills.
Education
No Degree - Business
Memorial University of Newfoundland
St John's, NLHigh School Diploma -
O'Donel High School
Mount Pearl, NL06.2018
Skills
- Sales
- Organization Skills
- Answer Telephone Calls
- Visitor Check-In
- Merchandising Knowledge
- Exceptional Customer Service
- Cash Handling
- Relationship building
- Excellent people skills
- Creative Thinking
- Special Needs Experience
- Time Management
Accomplishments
Duke of Edinburgh's International Award
Silver & Bronze
2018
Seizure Recognition and First Aid Certification
On Demand training through the Epilepsy Foundation
2023
ABA Training
2 day training through Autism services
2023
Timeline
Appointment Coordinator
Volkswagen St. John's
02.2024 - Current
Receptionist
Volkswagen St. John's
04.2023 - Current
Respite Worker
Chasity Follett
11.2021 - 04.2023
Motivator
GoodLife Fitness
02.2021 - 04.2023
Sales Associate
Kent Building Supplies
05.2019 - 04.2021
Cashier
Kent Building Supplies
09.2017 - 05.2019
No Degree - Business
Memorial University of Newfoundland
High School Diploma -
O'Donel High School
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