Madison Molina
Riverside
Summary
Dedicated professional with strong customer service skills and a reliable work ethic. Committed to enhancing patient satisfaction through empathetic communication and teamwork.
Overview
4
4
years of professional experience
Work History
Volunteer - Health Scholar
Kaiser Permanente
Riverside, CA
06.2022 - Current
- Trained and mentored junior staff on best practices in patient interaction and support services.
- Participated in ongoing professional training opportunities to stay current on best practices in healthcare delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced patient satisfaction through effective communication and empathetic care.
Customer Service Representative /Customer Service Cashier
Stater Brothers Markets
Norco, CA
01.2022 - Current
- Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
- Processed transactions accurately using point-of-sale systems to maintain financial integrity.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Delivered prompt service to prioritize customer needs.
Bookkeeper
Stater Brothers Markets
Norco, CA
11.2021 - 01.2022
- Processed accounts payable and receivable transactions, maintaining detailed records for auditing purposes.
- Managed inventory accounting, tracking stock levels to optimize ordering processes.
- Developed and implemented efficient bookkeeping procedures, reducing errors in financial reporting.
- Maintained and processed invoices, deposits, and money logs.
Education
Associate of Science - Nursing
Riverside City College
Riverside, CA08-2023
Skills
- Customer service
- Patience and composure
- Organized and efficient
- Positive attitude
- Attention to detail
- Leadership qualities
- Administrative tasks
- Empathy and patience
Timeline
Volunteer - Health Scholar
Kaiser Permanente
06.2022 - Current
Customer Service Representative /Customer Service Cashier
Stater Brothers Markets
01.2022 - Current
Bookkeeper
Stater Brothers Markets
11.2021 - 01.2022
Associate of Science - Nursing
Riverside City College