Madison Mitchell
Allan,SK
Summary
Multi-talented Regional Manager with experience managing business needs, including devising strategic plans, setting up promotions and overseeing human resources. Well-versed in handling multiple operational areas each day to drive business efficiency and necessary evolution.
Driven regional manager offering in-depth understanding of industry market conditions and regional preferences. Strategic and proactive leader with skill implementing successful changes to business policies and procedures. Ready to apply several years of experience and leadership abilities.
Forward-thinking professional with proven operations, sales and personnel management abilities. Equipped to drive business success with innovation and strategic approaches. Achievement-oriented, ambitious and influential leader with articulate communication skills and resourceful nature.
Overview
4
4
years of professional experience
Work History
Regional Manager
Bluebird Self Storage
Victoria, BC
03.2021 - 06.2024
- Analyzed regional financial data to identify areas of growth opportunities.
- Created and maintained relationships with key customers in the region.
- Evaluated customer feedback and adjusted company processes accordingly.
- Developed annual budgets for each district within the region.
- Identified new business opportunities through market research and industry trends.
- Assisted district managers in developing marketing plans for their respective districts.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Organized promotional events to generate interest in products or services offered by the company.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Resolved conflicts between customers and employees within the region.
- Ensured compliance with all applicable laws related to employment practices within the region.
- Collaborated closely with Human Resources department on matters related to employee relations.
- Reviewed monthly reports from individual districts regarding sales figures and other metrics.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Hired talented, trainable team members, and drove new business strategies to grow revenues.
- Minimized turnover through effective training and employee engagement programs.
- Cultivated and maintained solid partner relationships to drive mutually beneficial collaboration and bottom-line profits.
Assistant Manager
Cash Money
Victoria , British Columbia
03.2020 - 03.2021
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
Server
Red Robin Gourmet Burgers
Victoria , BC
09.2020 - 02.2021
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
Skills
- Sales and marketing strategies
- Performance Management
- Capital expense oversight
- International relations
- Business development and planning
- Operational management
- Regional planning
- Customer and vendor relations
- Cost Reduction
- Sales expertise
- Operational Oversight
- Business recordkeeping
- Project Management
- Staff Management
- document flow coordination
- Multi-million dollar P&L management
- Recordkeeping compliance
- Database Management
- Staff Supervision
- Operations Management
Timeline
Regional Manager
Bluebird Self Storage
03.2021 - 06.2024
Server
Red Robin Gourmet Burgers
09.2020 - 02.2021
Assistant Manager
Cash Money
03.2020 - 03.2021