Madison Minici

• Delivering attentive customer service, resolving complaints, and managing stressful situations with professionalism.
• Handling cash and ensuring accuracy in financial transactions.
• Upholding responsible service standards while maintaining organized and efficient dining and service areas.
• Collaborating closely with team members to foster a positive workplace culture.
• Supervised front-of-house team members, delegated tasks, managed sections of the restaurant, and ensured smooth daily operations.
• Adapted quickly between supervisory responsibilities in Victoria and serving roles in Langley to meet business needs.

60 Hours

• Conduct Real-Time Patient Experience Surveys (RTPES) with patients and families across hospital units, including the emergency department, to support quality of care initiatives, acquire feedback, and work from a patient-centered framework.
• Visit weekly with a deaf resident in long-term care using American Sign Language (ASL) to provide meaningful companionship and foster social connection.
• Distribute activity books and comfort items through the 'Fun Cart' in the emergency department for pediatric patients.
• Support hospital cleanliness by completing site-wide cleaning and organization of wheelchairs, charts, binders, and common areas.
• Assist with patient navigation (Wayfinding) and offer support to other units in need of volunteers.
• Adhere to confidentiality, professionalism, infection prevention, and safety protocols to ensure the safety of fellow volunteers, staff, and patients.

40 Hours

• Independently lead and facilitate a weekly volunteer-run group, "Kids Connect," providing a safe, structured environment for discussing grief and fostering peer connection.
• Support children and youth ages 3-18 who have experienced the loss of a parent or loved one.
• Working from trauma-informed and strengths-based practice frameworks.
• Design and deliberate age-appropriate, play-based activities that discuss coping skills, emotional expression, bereavement, grief, and loss.
• Provide respite support at monthly community dinners, enabling caregivers to connect with other adults while offering safe supervision and cooking for children and youth.
• Assisted with empowerment-focused summer camps, focusing on self-advocacy and resiliency.

150 Hours

• Provided care for infants (9-22 months) and preschoolers (4-5 years), ensuring a safe, nurturing, and engaging environment.
• Designed and led developmentally appropriate activities to support social, emotional, and cognitive growth.
• Communicated daily with parents and caregivers at drop-off and pick-up, fostering strong relationships and consistent support between home and childcare.
• Documented meals, naps, behaviours, and activities using a family app, keeping parents and caregivers updated in real time.
• Supported children's routines through feeding, diapering, nap schedules, and safe supervision during indoor and outdoor play.
• Collaborated with a large team to ensure smooth daily operations, demonstrating flexibility and teamwork in a fast-paced setting.

300 Hours

• Assisted in therapeutic services for children and youth ages 3–18 through equine-assisted activities.
• Designed individualized lesson plans tailored to specific therapeutic goals and strengths, considering various disabilities and physiotherapy-based requirements.
• Created and implemented 'Social Stories' for riders with ASD to support social skill-building, regulation, and promote rider independence.
• Assisted in assessments for new riders, often creating or adapting riding equipment to support individualized needs.
• Advocated for decolonizing therapeutic spaces by initiating conversations and providing suggestions on integrating Indigenous ways of knowing and being.
• Organized confidential documents and completed administrative tasks using Microsoft Excel.
• Maintaining a weekly post-practicum volunteering position with the facility, currently totaling 30 hours.

• Supervised groups of 10 to 15 children (primarily in Kindergarten and Grade 1) during before- and after-school care.
• Planned and facilitated engaging activities to support play, creativity, and social development.
• Supported children with ASD through one-on-one activities and inclusive strategies to encourage integration and group participation.
• Responded to first aid needs and completed incident reports with professionalism and care.
• Built positive peer relationships among children by encouraging teamwork, conflict resolution, and cooperative play.
• Communicated daily with parents and caregivers, ensuring safe and secure pick-ups and strong relationships.

300 Hours

• Supported grades 6-8 students by assisting with schoolwork, providing a safe, regulating space away from academics, and promoting integration into classroom settings.
• Worked closely with students with diverse needs, including ASD, FASD, mental health challenges, learning disabilities, physical disabilities, and family challenges.
• Collaborated professionally with parents, caregivers, teachers, and principals while participating in Independent Education Plan (IEP) meetings, ensuring confidentiality.
• Created resource binders to connect students and families to community supports, including Indigenous youth programs, mental health services, and sexual health resources.
• Facilitated a weekly after-school support group for female-identifying students, focusing on friendship, empowerment, and topics such as self-esteem, healthy relationships, anti-bullying, and anti-racism.
• Revamped the school’s 'Blue Room', responding to students' requests for specific breathwork tools, fidget toys, and blankets.

12 Hours

• Volunteer alongside a Child Life Specialist in the emergency department to create a safe, supportive environment for pediatric patients and their siblings.