MADISON MILLER
Peterborough
Summary
Proven track record of enhancing team performance and delivering exceptional customer service through effective training and mentoring. Strong leadership abilities in managing operations, leveraging 8+ years of experience in fast-paced customer service environments. Exhibits adaptability and punctuality, thriving even in challenging situations. Highly skilled at swiftly resolving problems and efficiently managing inventory. Brings a positive attitude, physical resilience, and a strong commitment to contributing to a collaborative team-driven environment.
Overview
3
3
years of professional experience
Work History
Retail & Rentals Assistant Manager
Brimacombe
10.2022 - Current
- Ensured compliance with all company policies and procedures, including safety and security guidelines, to maintain a safe and secure working environment for employees and customers
- Trained retail and rental staff to enhance their skills and improve their performance
- Identified and addressed any employee performance issues or concerns to ensure a high level of productivity and customer service
- Assisted in the development and implementation of training programs including onboarding and orientation processes
- Coordinated and participated in the recruitment and hiring process for staff
- Monitored inventory levels to ensure adequate stock is available to meet customer demand and minimize stockouts
- Managed the scheduling and allocation of staff through multiple departments to ensure adequate coverage during peak hours and special events
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Art Coordinator
Brimacombe
05.2022 - 09.2022
- Create a comprehensive art curriculum for ages 4-13, ensuring that it aligns with educational standards and promotes the development of artistic skills and creativity, while maintaining a weekly and daily sub-theme
- Develop and Implement character and career building projects for ages 14-16
- Worked within a strict budget to purchase supplies for the length of the program for hundreds of campers
- Created and maintain an inventory list throughout the program
Guest Services Supervisor
Brimacombe
11.2021 - 04.2022
- Coordinated with all relevant departments and provided necessary support and guidance
- Manage staff schedule/positions/hours
- Accountable for all cash handling, including safe management, till management and end-of-day reporting
- Deliver support and decisions in the prevention/resolution of customer issues and concerns
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
Education
Horticulture Diploma -
University of Guelph
Guelph, ON11.2022
Skills
- Microsoft office expertise
- Operations management
- Financial reporting
- Bookkeeping
- Reporting and documenting
- Employee scheduling
- Problem Resolution
- Joint Heath & Safety Member
- Punctual
- Adaptable
Timeline
Retail & Rentals Assistant Manager
Brimacombe
10.2022 - Current
Art Coordinator
Brimacombe
05.2022 - 09.2022
Guest Services Supervisor
Brimacombe
11.2021 - 04.2022
Horticulture Diploma -
University of Guelph
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