Madison Menard
Hairstylist
North Bay,ON
Summary
Dynamic Ontario licensed cosmetologist with a proven track record at The Hairport, excelling in salon treatments and advanced communication. Mastered color corrections and relationship building, significantly enhancing client retention. Skilled in client consultation and education, consistently delivering exceptional, personalized services that exceed expectations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Hairstylist/ Salon Manager
The Hairport
North Bay, ON, Canada
08.2015 - Current
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Mixed pigments and used proper techniques to achieve desired color.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Developed creative techniques to provide clients with latest hairstyles.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Promoted business through marketing initiatives and use of social media.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Managed cash flow, business transactions, banking, and accounting processes.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Achieved personal sales goals by upselling products to meet individual needs.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Used social media platforms to promote salon and services.
- Maintained regular client list and successfully handled walk-in customers.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Developed loyal following of clients by providing high-quality services.
- Styled hair, makeup and nails for customers for special events and occasions.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Sales Associate
Sally's Beauty Supply
01.2015 - 07.2015
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to brand or product type.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Sales Associate
Ardene
06.2014 - 12.2014
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing or accessories.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
Crew Member
McDonalds
06.2011 - 04.2013
- Assisted other team members to achieve goals.
- Took orders, prepared food, and collected payments.
- Prepared products following restaurant, health, and safety standards and procedures.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Operated cash register to ring up final bill and process various forms of payment.
Education
Hairstyling
Modern College of Hairstyling And Esthetics
North Bay05-2015
High School Diploma -
St. Joseph-Scollard Hall CSS
North Bay, ON06-2014
Skills
- Salon treatments
- Relationship building and management
- Customer education
- Chemical safety
- Eyebrow shaping
- Ontario licensed cosmetologist
- Appointment scheduling
- Detail-orientated
- Quick learner
- Color corrections
- Client consultation
- Advanced communication skills
Languages
English
Native or Bilingual
Certification
- Cosmetology License - Skilled Trades Ontario
Timeline
Hairstylist/ Salon Manager
The Hairport
08.2015 - Current
Sales Associate
Sally's Beauty Supply
01.2015 - 07.2015
Sales Associate
Ardene
06.2014 - 12.2014
Crew Member
McDonalds
06.2011 - 04.2013
Hairstyling
Modern College of Hairstyling And Esthetics
High School Diploma -
St. Joseph-Scollard Hall CSS
Similar Profiles
Gwendolyn MiddletonGwendolyn Middleton
Salon Owner/Operator at Gwen's Hairport EastSalon Owner/Operator at Gwen's Hairport East
Jagpreet SekhonJagpreet Sekhon
Barber Assistant at Hairport Unisex SalonBarber Assistant at Hairport Unisex Salon
Afifa KhanumAfifa Khanum
Hairdresser at Hairport/FreedomHairdresser at Hairport/Freedom