Madison McKenzie
Red Bluff
Summary
As an extensively experienced representative of customer service, I am hard-working and diligent while advocating for a positive and efficient work environment. I am always seeking opportunities to grow my experience, develop new skills, and am committed to elevating customer satisfaction while exceeding company standards.
Overview
4
4
years of professional experience
Work History
Assistant Front Office Manager
Xanterra Parks & Resorts
04.2025 - Current
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Developed and maintained procedures to establish accurate and organized check-in and check-out processes.
- Monitored guest comments and feedback to determine areas for improvement.
- Maintained guest satisfaction and relationships by following up on issues in person, over the phone, or through email.
Senior Guest Service Agent
Xanterra Parks & Resorts
04.2023 - 03.2025
- Upheld hotel policies and procedures by providing a high level of customer service.
- Maintained high level of professionalism and discretion when dealing with guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Assisted guests with variety of services and local attraction information.
Receptionist
Vetter Health Services
03.2021 - 11.2021
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding residents and the company.
- Confirmed appointments, communicated with residents, and updated resident records.
- Welcomed customers with friendly greetings, answered general questions, gathered nature of visit and directed to specific offices or resident apartments.
Education
GED -
Nebraska Department of Education
NebraskaSkills
- Customer service
- Complaint handling
- Staff training and development
- Guest relations management
- Workflow optimization
- Front desk operations
Timeline
Assistant Front Office Manager
Xanterra Parks & Resorts
04.2025 - Current
Senior Guest Service Agent
Xanterra Parks & Resorts
04.2023 - 03.2025
Receptionist
Vetter Health Services
03.2021 - 11.2021
GED -
Nebraska Department of Education
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