Madison McGrath
St. Catharines,ON
Summary
Dedicated Room Attendant with a proven track record at The Rodeway Inn, excelling in maintaining superior cleanliness and enhancing guest satisfaction. Leveraged expertise in housekeeping and exceptional teamwork abilities to exceed operational standards. Demonstrated flexibility and a professional appearance, significantly improving the guest experience through meticulous room preparation and proactive service.
Overview
6
6
years of professional experience
Work History
Room Attendant
The Rodeway Inn
04.2022 - 12.2025
- Ensured chemical handling safety by obeying standard procedures.
- Followed planned timelines effectively, ensuring timely task completion.
- Maintained superior cleanliness levels to minimize guest issues.
- Dusted surfaces to maintain a spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Checked appliances in guest rooms to determine good working order.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Replenished guest room water glasses, toiletries, and paper products.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Enhanced hygiene standards through regular replenishment of clean towels and linens.
Room Attendant
The Oaks Hotel Overlooking The Falls
08.2019 - 10.2020
- Adhered to guidelines while managing dangerous materials.
- Consistently met time management objectives by aligning tasks with deadlines.
- Eradicated dust from surfaces to achieve a spotless area.
- Maintained spotless and inviting spaces to boost visitor satisfaction.
- Replenished soap, paper towels and toiletries during room inspections with attention to detail.
- Verified operational status of guest room devices.
- Enhanced customer satisfaction with proactive handling of additional needs.
- Conducted thorough cleaning activities to preserve a polished and inviting hotel atmosphere.
- Repositioned sofas and beds to clean hard-to-reach areas effectively while eliminating accumulated dust.
- Increased guest satisfaction, promptly responded to requests for extra towels, pillows, and other amenities.
- Demonstrated flexibility and teamwork by helping in other areas of hotel operations during peak times.
- Enhanced room readiness for new guests, meticulously cleaned and prepared rooms including bed making and bathroom sanitization.
- Changed bed linens and collected soiled linens for cleaning.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Education
High School Diploma - High Scool
St Catharines Collegiate Secondary School
St. Catharines, ON2017
Skills
- Housekeeping
- Teamwork
- Housekeeping knowledge
- Bed making proficiency
- Cleaning techniques
- Room preparation
- Professional appearance
- Hospitality industry
- Work prioritization
- Relationship building
Languages
English
Elementary
Timeline
Room Attendant
The Rodeway Inn
04.2022 - 12.2025
Room Attendant
The Oaks Hotel Overlooking The Falls
08.2019 - 10.2020
High School Diploma - High Scool
St Catharines Collegiate Secondary School
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