Madison Marsh
Coaldale,AB
Summary
Dynamic professional with a proven track record at Miro's Bistro, enhancing guest experiences and streamlining operations. Expert in reservation coordination and guest service, I significantly increased repeat customer numbers. Skilled in both exceptional communication and bar terminology, I excel in creating welcoming environments and fostering team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Hostess
Miro's Bistro
11.2023 - 07.2024
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Provided support to servers by assisting with drink orders or clearing tables as needed.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Handled cash and card transactions accurately
Greenhouse Worker
Country Blooms
03.2019 - 06.2024
- Assisted customers with finding requested plants and flowers.
- Unloaded plants and nursery items from delivery trucks.
- Provided exceptional customer service when assisting visitors with plant selections or answering questions about care instructions.
- Strengthened team performance by collaborating on various greenhouse tasks and sharing knowledge with colleagues.
- Maintained cleanliness and order in greenhouse, contributing to safe and efficient work environment.
- Executed transactions with a focus on accuracy and efficiency.
- Relocated plants to designated areas to ensure optimal growth conditions.
Babysitter
Robin Platz
02.2020 - 07.2024
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Communicated with parents regarding children's progress and development, raising any issues.
- Planned fun outings and educational activities to keep children entertained.
- Enhanced children's language development with storytelling and reading sessions.
- Negotiated conflict between children, teaching resolution skills and empathy.
- Improved children's bedtime routines with consistent schedules and calming activities.
- Developed system for efficiently managing daily routines, reducing morning stress.
Education
Bachelor of Management - Finance
University of Lethbridge
Lethbridge, AB04-2028
High School Diploma -
Catholic Central Highschool
Lethbridge, AB06-2024
Skills
- Guest service
- Reservation coordination
- Bar terminology
- Exceptional communication
- Sales experience
- Time management
- Problem-solving
Languages
English
Native or Bilingual
Certification
AGLC Proserve certification
Timeline
Head Hostess
Miro's Bistro
11.2023 - 07.2024
Babysitter
Robin Platz
02.2020 - 07.2024
Greenhouse Worker
Country Blooms
03.2019 - 06.2024
AGLC Proserve certification
Bachelor of Management - Finance
University of Lethbridge
High School Diploma -
Catholic Central Highschool
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