Madison Marion
Toronto,ON
Summary
Administrative professional with solid background in high-volume clinic environment focused on delivering exceptional clerical and operational support. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in coordinating multiple, concurrent tasks efficiently, maintaining client relationships and inner-office operations.
Overview
6
6
years of professional experience
Work History
Head Administrator
Riverdale Community Midwives
05.2021 - 01.2024
- Managed multiple phone lines, emails, and computer systems.
- Assigned new clients to midwives based on availability, catchment area, and due dates.
- Processed and tracked new client-care applications.
- Analyzed ultrasound and lab results, reporting abnormalities to on-call midwives and coordinating follow-up.
- Organized high-risk consultations and prescriptions for clients and newborns.
- Cultivated strong patient relationships, building trust and loyalty.
- Oversaw hiring, training, and supervision of employees.
- Collaborated with insurance providers for accurate billing.
- Managed pharmacy and clinic supplies, monitoring inventory.
- Resolved patient complaints promptly to ensure positive experiences.
Administrative Assistant
Riverdale Community Midwives
10.2018 - 05.2021
- Primary contact for clients at clinic.
- Handled high volume of calls, emails, faxes, and conveyed messages accurately.
- Managed client appointments, ensuring availability and optimal scheduling.
- Organized prenatal testing and ultrasound appointments.
- Prepared home birth kits and client files, including medication and insurance forms.
- Restocked amenities with supplies as needed.
Shift Lead Server and Trainer
El Catrin
09.2017 - 03.2021
- Managed opening and closing procedures for restaurant, patio, dining room, and events section.
- Trained new staff on restaurant procedures, POS system, and MICROS computer system.
- Provided exceptional customer service and multitasked in a busy 10-12 table section.
- Ensured accuracy in handling payments and receipts. Boosted sales of high-margin menu items through effective upselling.
Education
High School Diploma -
East York Collegiate Institute
East York, ONMassage Therapy
Humber College
Toronto, ON04.2026
Skills
- Healthcare Administration
- Patient Care Coordination
- Schedule Management
- Records Management
- Medical Billing
- Customer Service
- Decision-Making
- Critical Thinking
- Employee Training
- Staff Management
Timeline
Head Administrator
Riverdale Community Midwives
05.2021 - 01.2024
Administrative Assistant
Riverdale Community Midwives
10.2018 - 05.2021
Shift Lead Server and Trainer
El Catrin
09.2017 - 03.2021
High School Diploma -
East York Collegiate Institute
Massage Therapy
Humber College
Similar Profiles
Jessica GorrJessica Gorr
Sonographer at Boulder Women's Care-Foothills Community MidwivesSonographer at Boulder Women's Care-Foothills Community Midwives
Diane JaworiwskyDiane Jaworiwsky
Registered Midwife at Community Midwives of KingstonRegistered Midwife at Community Midwives of Kingston
Bria LemoineBria Lemoine
After-School Care Worker at The Heart Of Riverdale Community CentreAfter-School Care Worker at The Heart Of Riverdale Community Centre