MADISON MACKAY
Waterloo,Canada
Summary
Dedicated and personable individual seeking a hostess position at The Keg, bringing a strong commitment to delivering outstanding guest experiences. Skilled in creating a welcoming atmosphere, managing reservations, and ensuring smooth front-of-house operations. Eager to contribute to The Kegs reputation for incredible hospitality while maintaining professionalism and a team-oriented approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server, Beverage Cart Attendant, Bartender
Big Cedar Golf Course
04.2024 - 09.2024
- Provided exceptional customer service in a fast-paced environment, ensuring guest satisfaction and maintaining high standards of hospitality
- Managed Beverage Cart operations, including inventory control, efficient cash handling, and prompt service delivery to members on the course
- Delivered knowledgeable recommendations on food and beverage options, upselling premium offerings to enhance customer experience as well as drive revenue
- Prepared and served a wide range of cocktails, beer, and other beverages as a bartender, adhering to safety and legal regulations regarding alcohol service
- Assisted in organizing and executing events, including Golf Tournaments and Banquets, Weddings and more ensuring seamless coordination between food and beverage services
- Efficiently handled multitasking responsibilities such as taking orders, preparing drinks, and managing transactions during peak periods
Accountant, Cashier, Paint Associate, and Customer Service Associate
Home Hardware Alcona
06.2020 - 09.2024
- Manage and handle cash and credit transactions
- Troubleshoot customer service requests and issues
- Managed daily accounting tasks, including accounts payable, accounts receivable, as well as Reconciliations, ensuring accuracy and timeliness
- Entered and received orders of all new stock daily
- Prepared and processed invoices, purchase orders and supplier payments, ensuring timely and accurate financial operations
- Led month-end and year-end closing processes, ensuring all journal entries and adjustments were accurately completed on time
Education
Bachelor of Science - Psychology
Wilfred Laurier University
Waterloo, ON05-2027
Ontario Secondary School Diploma - undefined
NANTYR SECONDARY SCHOOL
Innisfil, ON06.2022
Skills
- Strong work ethic
- Guest engagement
- Professional appearance
- Cleanliness standards
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Table bussing
- Guest relations management
- Dining area maintenance
- Allergy awareness
- Task prioritization
Certification
- Action First Aid: Standard First Aid with AED/CPR Level C HCP Certificates
- Smart Serve Ontario Certification
Timeline
Server, Beverage Cart Attendant, Bartender
Big Cedar Golf Course
04.2024 - 09.2024
Accountant, Cashier, Paint Associate, and Customer Service Associate
Home Hardware Alcona
06.2020 - 09.2024
Ontario Secondary School Diploma - undefined
NANTYR SECONDARY SCHOOL
- Action First Aid: Standard First Aid with AED/CPR Level C HCP Certificates
- Smart Serve Ontario Certification
Bachelor of Science - Psychology
Wilfred Laurier University
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