Madison Lynk
Pickering
Summary
Dynamic Sales Associate with proven expertise in customer service and problem-solving at Tommy Hilfiger and Once Upon a Child franchise. Excelled in teamwork, driving sales through exceptional service and inventory management. Achieved significant customer retention by resolving complaints with professionalism. Skilled in time management, ensuring operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Sales Associate
Tommy Hilfiger
08.2019 - 02.2021
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Sales Associate
Once Upon A Child Franchise
03.2016 - 02.2018
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
High School Diploma -
St Mary’s Catholic High School
Pickering, ON06.2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Languages
English
Native or Bilingual
French
Limited Working
Accomplishments
- Awarded “Employee of the Month” in 2017.
- Brought in multiple new customers.
- One of three key holders at Tommy Hilfiger.
- First Aid/CPR trained.
- Multiple deputations with city council, resulting in numerous policy changes.
Objective
Sales Associate at Foot Locker
Summary of Qualification’s
· Six years of working within the retail industry.
· Willing and able to work the cash register, communicate with customers, and foster sales.
· Employee of the month for 4 separate months.
· I am detail-oriented and able to set up merchandise in a way that is visually appealing.
· I am very friendly and kind, making it easy to converse with customers and find products that suit them well, and that they will be happy with.
· Fantastic with customer resolution, resulting in multiple customers leaving satisfied after complaints.
· Experience working the cash register with cash, cheque and card transactions.
References
Available upon request.
Timeline
Sales Associate
Tommy Hilfiger
08.2019 - 02.2021
Sales Associate
Once Upon A Child Franchise
03.2016 - 02.2018
High School Diploma -
St Mary’s Catholic High School
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