Madison Lynch
Danville
Summary
Motivated and self-starting professional with extensive experience in customer service, sales, and operations across the beauty, retail, and healthcare industries. Known for a strong work ethic, adaptability, and a commitment to excellence in all tasks. Proven ability to attract new clientele through innovative marketing strategies, manage day-to-day operations efficiently, and deliver exceptional support to diverse and high-profile clients. Skilled in inventory management, scheduling, and team leadership, with a keen eye for detail and dedication to upholding brand standards. Thrives in fast-paced environments and consistently exceeds performance expectations.
Overview
3
3
years of professional experience
Work History
Customer Experience Representative
MicroDental Laboratories
08.2024 - Current
- Ensured HIPAA compliance in all interactions, safeguarding patient information and maintaining confidentiality.
- Managed case workflows efficiently, ensuring timely and accurate processing of dental cases.
- Performed data entry with precision, maintaining comprehensive and up-to-date records.
- Provided prompt and effective support for inbound calls from dentists worldwide, addressing inquiries and resolving issues to accommodate their busy schedules.
- Promoted to the USA TrioClear team, managing operations for a global brand of clear aligners.
- Contributed to strengthening customer relationships and upholding the brand's global reputation.
Retail Sales Associate
Bikini Factory
04.2024 - 07.2024
- Kept inventory, ensuring accurate stock levels and efficient organization of merchandise.
- Handled cash transactions with precision, maintaining accountability and balancing registers daily.
- Maintained discretion and professionalism while assisting A-list celebrity and royal clientele, ensuring a seamless and private shopping experience.
- Strategically upheld the store's brand image when clientele were photographed by paparazzi, reinforcing the store’s reputation in an affluent area.
- Curated visually appealing store displays to attract customers and enhance the shopping experience, aligning with the brand’s boho-coastal aesthetic.
Receptionist
Lilly Beauty Medical Spa
08.2023 - 04.2024
- Managed client consent forms and ensured accurate documentation for all procedures, maintaining compliance with medical spa standards.
- Successfully brought in 1,000+ new clientele through strategic social media marketing and networking initiatives.
- Assisted estheticians in closing sales and promoting spa memberships and packages, contributing to revenue growth.
- Developed and maintained intensive knowledge of services and products to provide informed recommendations and exceptional customer support.
- Efficiently coordinated scheduling, keeping the spa calendar fully booked with appointments to maximize operational efficiency.
- Promoted to Hiring Manager, recruiting and onboarding new estheticians for the spa’s 20+ locations, ensuring top-tier talent acquisition.
Sales Associate
Tans Plus Med Spa
12.2021 - 08.2023
- Scheduled appointments efficiently, ensuring smooth client flow and optimal use of resources.
- Sold tanning products and packages, providing personalized recommendations to meet client needs and boost sales.
- Maintained cleanliness and sanitation of tanning beds and facilities to uphold health and safety standards.
- Handled cash transactions, processed payments, and balanced the register accurately during check-ins and check-outs.
Personal Assistant
Chic Maddie's
08.2021 - 07.2023
- Managed personal and professional errands to support the efficient operation of the business.
- Created accurate shipping labels and coordinated the daily mailing of 40+ packages to ensure timely deliveries.
Education
Real Estate
Diablo Valley College
Pleasant Hill, CA05-2025
Skills
- Management
- Microsoft Office
- Adobe
- Phone etiquette
- Complaint resolution
- HIPAA compliance
- Sales
- Marketing
- Client relations
- Multi-line phone systems
- Customer Service
- Data entry
Accomplishments
- Successfully recruited and onboarded estheticians for 20+ spa locations as a Hiring Manager.
- Attracted 1,000+ new clients through strategic social media marketing and networking.
- Promoted to the USA TrioClear team to manage operations for a global brand of clear aligners.
- Assisted A-list celebrities and royal clientele discreetly, maintaining a high level of professionalism.
- Coordinated the daily shipment of 40+ packages, ensuring accurate and timely deliveries.
Timeline
Customer Experience Representative
MicroDental Laboratories
08.2024 - Current
Retail Sales Associate
Bikini Factory
04.2024 - 07.2024
Receptionist
Lilly Beauty Medical Spa
08.2023 - 04.2024
Sales Associate
Tans Plus Med Spa
12.2021 - 08.2023
Personal Assistant
Chic Maddie's
08.2021 - 07.2023
Real Estate
Diablo Valley College
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