Madison Lawson
24 Hour Fitness
Los Angeles
1
Language
8
years of professional experience
Expert in delivering exceptional customer service and training team members on compliance and sales strategies. Proven ability to enhance sales growth while fostering a welcoming environment. Strong organizational and time management skills contribute to memorable guest experiences. Oversees daily business activities, optimizes internal processes, and aligns departmental functions to boost efficiency and profitability.
Work History
Operations Manager
7 Months- Directed daily club operations, ensuring clean facilities, stocked amenities, and consistent member experience.
- Coordinated front desk, fitness floor, and housekeeping workflows to support smooth service delivery.
- Trained staff on member service standards, safety procedures, and operational expectations.
- Monitored equipment readiness and escalated maintenance issues to minimize service disruptions.
- Resolved member concerns promptly, preserving satisfaction and supporting retention efforts.
- Audited opening and closing procedures, cash handling, and compliance with company policies.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
Manager
4 Years 4 Months- Implemented customer service protocols to enhance guest experience and satisfaction.
- Monitored daily operations to pinpoint process improvement opportunities.
- Oversaw inventory management to maintain optimal stock levels and reduce waste.
- Managed merchandise orders to align with owners' specifications for East Los Angeles Location.
- Collaborated with upper management to support successful operations of newly built Korean chain restaurant in East Los Angeles.
Manager
2 Years 3 Months- Managed restaurant floor, kitchen, and sales operations for 2 years, ensuring smooth daily function.
- Implemented customer service protocols to enhance guest experience and satisfaction.
- Upholded customer service standards and addressed customer issues to maintain service quality.
- Coached, mentored and trained team members in order to improve their job performance.
- Oversaw inventory management to maintain optimal stock levels and reduce waste.
- Upheld customer service standards and addressed customer issues to maintain service quality.
- Collaborated with management on currency handling and trusted with restaurant opening and closing procedures.
Shift Lead
10 Months- Supervised daily operations to ensure efficient service and customer satisfaction.
- Prepared drive-through orders during peak hours, ensuring timely service and customer satisfaction.
- Resolved customer complaints promptly, ensuring a positive dining experience.
- Collaborated with team to streamline workflow, enhancing overall service efficiency.
- Managed inventory levels, ensuring timely stock replenishment and organization.
- Maintained cleanliness and sanitation of the work area according to health regulations.
- Assisted customers with orders, providing recommendations for menu items.
- Gained strong work ethic while balancing responsibilities at Subway and high school.
Education
High school Diploma
- Photography
- Online Marketing
- Perfect attendance award winner -4 years
- Honor Roll
Skills
Leadership
Team Player
Problem Solving
Sales professional
Time Management
Management proficient
Effective communication
Product knowledge
Compliance regulation
Customer relationship management
Workforce coordination
Problem solving
Conflict resolution
Team leadership
Operational efficiency
POS system operation
Cash handling experience
Restocking inventory
Counting money
Preparing packages
Languages
English
Native or Bilingual
Timeline
Operations Manager
24 Hour Fitness
03.2026 - CurrentRead More
Manager
Two Hands
11.2021 - 03.2026Read More
Manager
Donatos
05.2019 - 08.2021Read More
Shift Lead
Subway
05.2018 - 03.2019Read More
Mooresville High School
High school Diploma
Read More