Summary
Overview
Work History
Education
Skills
Timeline
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Madison Johnston

Calgary,Canada

Summary

Energetically driving customer satisfaction and sales, I leverage my expertise in store maintenance and exceptional customer service skills. I am reliable and work hard in fast-paced, physically demanding jobs while standing and moving for long hours with a strong commitment to team and business success. I significantly enhance customer experiences by fostering customer loyalty and engagement through showcasing my ability to meet employer-specific needs, while emphasizing achievements over routine tasks.

Overview

6
6
years of professional experience

Work History

Seasonal Garden Centre Merchandiser

Goliath Grower Services
Calgary, Alberta
04.2025 - 06.2025
  • Liaised with suppliers to ensure timely delivery of orders.
  • Assisted customers with loading their purchases into their vehicles.
  • Unloaded deliveries and stocked shelves with new products as needed.
  • Provided advice on gardening techniques and plant care to customers.
  • Regularly lifted heavy items and loads as part of daily responsibilities.

Riding Gear Specialist

Harley Davidson
London, Ontario
06.2022 - 04.2025
  • Efficiently assisted in motorcycle sales.
  • Maintained attractive merchandise displays to maximize purchases.
  • Engaged shoppers by providing assistance and information on merchandise and product features.
  • Explained information about quality, value and style of products to influence customer buying decisions.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Stocked, replenished, and organized inventory to keep store merchandise fresh.

Barista

Tim Hortons
Strathroy, Ontario
01.2022 - 05.2022
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Monitored inventory levels of supplies and restocked when necessary.

Sandwich Artist

Subway
West Lorne, Ontario
10.2019 - 12.2021
  • Assembled and served meals according to specific guest requests.
  • Kept customer and food preparation areas clean and well-organized.
  • Communicated effectively with co-workers regarding customer needs and concerns.
  • Ensured all menu items were prepared in accordance with health and safety standards.
  • Cleaned tables, chairs, counters, floors, trays, dishes, and silverware after each shift.

Education

Bachelor - Criminology

Western University
London, Ontario
04.2026

High School Diploma -

St. Joseph's Catholic High School
St. Thomas, ON
06.2022

Skills

  • Effective communication
  • Customer service
  • Reliability and punctuality
  • Cash handling accuracy
  • Patience and empathy
  • Heavy Lifting
  • Store maintenance
  • Workplace safety compliance
  • Team collaboration
  • Stock replenishment
  • Customer engagement
  • Knowledge sharing

Timeline

Seasonal Garden Centre Merchandiser

Goliath Grower Services
04.2025 - 06.2025

Riding Gear Specialist

Harley Davidson
06.2022 - 04.2025

Barista

Tim Hortons
01.2022 - 05.2022

Sandwich Artist

Subway
10.2019 - 12.2021

Bachelor - Criminology

Western University

High School Diploma -

St. Joseph's Catholic High School

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Madison Johnston