Madison Jackson
Guelph,ON
Summary
Dynamic and reliable professional with a proven track record at Sundance Balloons, excelling in safe driving practices and strong communication skills. Adept at navigating complex routes and fostering teamwork, I consistently enhance customer satisfaction and operational efficiency through effective conflict resolution and multitasking abilities.
Overview
18
18
years of professional experience
Work History
Van Driver
Sundance Balloons
St Jacobs
05.2023 - 05.2024
- Worked well with teammates and accepted coaching from management team.
- Demonstrated adaptability when faced with last-minute route changes, successfully navigating unfamiliar areas while maintaining a professional and positive attitude.
- Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
- Promoted safe driving habits within the team by consistently following traffic laws and regulations.
- Conducted inspections on vehicles prior to use at beginning of shift each day.
- Collaborated with dispatchers effectively, communicating any delays or route changes as needed.
Manager
Little Short Stop
Guelph, ON
01.2012 - 10.2016
- Maintained professional, organized, and safe environment for employees and patrons.
- Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
- Maintained high standards of cleanliness and organization within the store to create a pleasant shopping experience for customers.
- Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
Housekeeper
Brock Hotel Group
Guelph, ON
01.2010 - 07.2012
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Food Preparation Worker
Harveys
Guelph, ON
01.2008 - 07.2010
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
Reservation Agent
Strathaird Bed and Breakfast
Niagara Falls, ON
01.2006 - 07.2010
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Handled billing information over phone.
- Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.
Babysitter
Families In The Community
Guelph, ON
01.2008 - 07.2009
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
Cold Caller
Call Centre
Guelph, ON
01.2007 - 07.2008
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Contributed to team sales goals by persistently reaching out to potential clients and setting appointments with qualified leads.
Education
John F Ross Cvi
Guelph, ONSkills
- Conflict resolution techniques
- Customer service
- Strong communication skills
- Safe driving practices
- Patience and composure
- Reliability and punctuality
- Multitasking Abilities
- Dependability and honesty
- Ability to lift 50 pounds
- Professionalism
Languages
English
Professional Working
Timeline
Van Driver
Sundance Balloons
05.2023 - 05.2024
Manager
Little Short Stop
01.2012 - 10.2016
Housekeeper
Brock Hotel Group
01.2010 - 07.2012
Food Preparation Worker
Harveys
01.2008 - 07.2010
Babysitter
Families In The Community
01.2008 - 07.2009
Cold Caller
Call Centre
01.2007 - 07.2008
Reservation Agent
Strathaird Bed and Breakfast
01.2006 - 07.2010
John F Ross Cvi