Madison Hudyma
Edmonton,AB
Summary
Dynamic and results-oriented professional with extensive experience in guest services and hospitality, notably at Fairmont Macdonald. Excelled in guest communication and complaint resolution, enhancing customer satisfaction and loyalty. Demonstrated strong work ethic and allergy awareness, ensuring safety and personalized service. Proven ability to improve service delivery and foster positive guest relations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Fairmont Macdonald
08.2024 - Current
- Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Collected room deposits, fees, and payments.
Server
Moxies Bar & Grill
12.2022 - 07.2024
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server/Member Services
Royal Mayfair Golf Club
05.2018 - 03.2022
- Served food and beverages promptly with focused attention to members needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Harry Ainlay
Edmonton, AB06-2022
Skills
- Hospitality services
- Guest complaint resolution
- Guest relations
- Guest communication
- Strong work ethic
- Allergy awareness
- Service prioritization
Certification
- Pro serve Certificate
Timeline
Guest Service Agent
Fairmont Macdonald
08.2024 - Current
Server
Moxies Bar & Grill
12.2022 - 07.2024
Server/Member Services
Royal Mayfair Golf Club
05.2018 - 03.2022
- Pro serve Certificate
High School Diploma -
Harry Ainlay
Similar Profiles
Temptations MuchabaiwaTemptations Muchabaiwa
Accounts Receivable Clerk at Fairmont MacDonald HotelAccounts Receivable Clerk at Fairmont MacDonald Hotel
Hardev Singh AhluwaliaHardev Singh Ahluwalia
Front Desk Agent at Fairmont Hotel MacdonaldFront Desk Agent at Fairmont Hotel Macdonald
Javiera Ponce HerediaJaviera Ponce Heredia
Restaurant Waitress at Fairmont Hotel MacdonaldRestaurant Waitress at Fairmont Hotel Macdonald