Madison Howland
Port Coquitlam,BC
Summary
A dynamic professional with established experience in providing excellent customer service, innate attention to detail, and exceedingly creative problem solving. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Highly effective and comfortable working independently and with people at all levels in organization.
Overview
8
8
years of professional experience
Work History
Store Owner
Cheers Vintage Collective
02.2022 - Current
- Sourcing of Items-RE: Rag Houses/Thrift Stores
- Washing Tagging and Pricing Items based on product research
- Operating Store Front Thursday Friday
- Organizing monthly events to build name in community
- Maintaining and building professional relationships to grow brand
- Keeping log of inventory using Excel and to show brands profits/growth
- Doing Markets once monthly to get involved with new communities
Administration/Sales Assistance
Van Isle Windows
05.2021 - 02.2022
- Answering of phone calls and responding to emails in professional and timely manner
- Providing excellent customer experience via phone and in person
- Coming up with unique solutions to complex problems to enhance company reputation
- Handling all company payments for orders and quotes ensuring attention to detail for accuracy
- Capturing sensitive company data and inputting into Excel spreadsheets
- Logging all company inventory and recording stock levels
- Filing of whole companies invoices with speed and accuracy
Administrative Assistant
Inspire Dental
07.2019 - 01.2021
- Checked and prepared daily schedules in Tracker for accuracy and posted it in all treatment rooms
- Answered and responded to telephone calls/emails with company professionalism
- Managed Recall and Tracker data system with accuracy
- Helped provide the optimum patient experience from start to finish
- Scheduled and confirmed patients appointments according to protocol and patient preferences
- Prepared financial statements and presented plan options to patient
- Worked with insurance submissions and patient charts
Receptionist/Order Desk
KMS Tools And Equipment
01.2017 - 07.2019
- Answering of Company wide 1-800 number for all 11 locations and ensuring to represent the company in the highest standard
- Organizing filing/mail of invoices for all 11 stores with accuracy and efficiency
- Problem solving and ensuring the best outcome for both the customer and the company
- Replying to emails and voicemails in timely manner
- Forwarding and directing calls accordingly
- Ensuring professional customer service both in store and over the phone
- Creating large purchase orders for companies
Skills
- Business Administration
- Administrative Oversight
- Customer Relations
- Sales management
- Data Analysis
- Business marketing
Timeline
Store Owner
Cheers Vintage Collective
02.2022 - Current
Administration/Sales Assistance
Van Isle Windows
05.2021 - 02.2022
Administrative Assistant
Inspire Dental
07.2019 - 01.2021
Receptionist/Order Desk
KMS Tools And Equipment
01.2017 - 07.2019
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