Madison Hochberg

• Coordinate daily operations and team workflows to ensure seamless execution of sales and customer service initiatives
• Act as a primary point of contact for customers, resolving complex issues and ensuring high satisfaction and retention
• Analyze sales performance and customer trends to identify opportunities for process improvements and revenue growth
• Collaborate with leadership and team members to implement strategies that improve conversion rates and operational efficiency
• Train and mentor employees on systems, processes and customer engagement best practices
• Manage competing priorities in a fast paced environment, ensuring tasks and objectives are completed on time
• Support inventory management, scheduling, and operational planning to maintain smooth business operations

• Managed time sensitive routes and logistics, ensuring on time delivery and operational efficiency
• Adapted quickly to changing conditions and resolved delivery issues in real time
• Maintained consistent communication and accountability to meet performance targets

• Consulted with clients to understand project needs and recommend tailored solutions

• Managed multiple customer projects simultaneously, ensuring alignment with timelines and expectations

• Maintained ongoing client relationships through follow ups and service support

• Tracked inventory, transactions, and order fulfillment to support operational efficiency

• Led daily operations and coordinated team activities to ensure efficient service delivery
• Oversaw scheduling, inventory and workflow management to meet business objectives
• Trained staff and ensured adherence to company standards and procedures
• Resolved customer concerns and operational challenges in real time