Madison Hernandez
Lancaster
Summary
Innovative Special Needs Childcare Provider possessing first-rate information gathering, report preparation, and data compilation capabilities for challenged individuals. Demonstrated ability to model resources and replacement strategies following curriculum. Thrives in dynamic and changing environments requiring focused decision-making and de-escalating challenging situations. Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
1
1
year of professional experience
Work History
Caregiver, Special Needs
IHSS
Lancaster
08.2024 - 03.2025
- Recorded children's growth, behavior, and development to discuss changes with parents or guardians
- Participated in multi-disciplinary team meetings to discuss progress plans
- Created daily individualized plan to focus on daily living skills, behavior modification, and skill-building
- Maintained current and complete client records and documentation in accordance with regulatory standards
- Cultivated safe and happy child-friendly environment by implementing security and sanitation procedures
- Balanced daily schedule to provide for sufficient activity, rest, and playtime
- Cleaned and sterilized toys, equipment and play areas every day to protect the children from infection risks
Administration Assistant
Konica Minolta
West Hills
03.2024 - 08.2024
- Inventoried office supplies and ordered supplies from approved vendors
- Managed customer accounts by processing payments and credit card receipts
- Created and maintained new filing system, improving file retrieval time by office associates
- Provided administrative support and assistance to office staff, assisting with productivity and contributing to smooth operations
- Drafted correspondence and reports using MS Office tools, including Word and Excel
- Answered phones and provided customers with pricing and delivery information
- Arranged appointments for associates and made travel arrangements for senior staff
- Answered incoming calls and directed messages to the correct party
- Greeted visitors and escorted them to their destinations
Education
High School Diploma -
Assurance Learning Academy
Lancaster, CA05-2024
Skills
- Housekeeping
- Skill building
- Behavior management
- Activity planning
- Personal hygiene support
- Clean living spaces
- Data entry
- Customer relationship management
- Appointment scheduling
- Team collaboration
- Critical thinking
Timeline
Caregiver, Special Needs
IHSS
08.2024 - 03.2025
Administration Assistant
Konica Minolta
03.2024 - 08.2024
High School Diploma -
Assurance Learning Academy