Madison Goodwin
Meteghan River,NS
Summary
Dynamic professional with a proven track record at Inspired Cannabis, adept in cash handling accuracy and exceptional customer service. Excelled in resolving complaints, boosting customer loyalty, and mentoring staff. Demonstrated ability to work under pressure, fostering inclusive environments and enhancing operational efficiency. Skilled in both interpersonal communications and financial transactions.
Overview
2
2
years of professional experience
Work History
Key Holder
Inspired Cannabis
07.2024 - 09.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Maintained high visual standards
Server
Baldwin Bistro
08.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Budtender
Maryjane’s
08.2022 - 04.2023
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Work under pressure
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Key Holder
Inspired Cannabis
07.2024 - 09.2024
Server
Baldwin Bistro
08.2023 - 04.2024
Budtender
Maryjane’s
08.2022 - 04.2023
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