Summary
Overview
Work History
Education
Skills
Certification
Additional Experience
Timeline
Generic

Madison Gladwin

Brantford,Canada

Summary

I bring 6 years of experience in the hospitality industry, cultivating strong customer service skills with creative problem-solving. I have honed my skills through experience serving and bartending in previous roles, learning to adapt quickly, stay calm under pressure, and meet guest needs with care and confidence. With a strong work ethic and passion for serving, I believe I will make an excellent addition to your team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server and Bartender

Shoeless Joe’s Sports Grill
09.2024 - 01.2025
  • Served tables of up to 50 guests, managing orders, anticipating needs, and delivering food and beverages.
  • Crafted and served wine, beer, and cocktails for roughly 50- 100+ guests per night in a high-volume setting.
  • Studied and memorized over 30 popular cocktail recipes, local wines, and various beers to give quality recommendations to guests.
  • Maintained a clean and organized bar area by constantly wiping down surfaces, maintaining barware, and replenishing fresh ingredients.
  • Worked collaboratively with team members to provide a safe, welcoming environment, regulating alcohol consumption and exercising advanced interpersonal skills.

Patient Services Representative

Cambridge Memorial Hospital
01.2022 - 08.2022
  • Acted as the primary contact for over 300 patients and visitors daily.
  • Organized and facilitated approximately 90 in-person and virtual visitations daily.
  • Participated in monthly team meetings to discuss new initiatives and process improvements.
  • Utilized interpersonal skills to manage diverse situations, ensuring smooth communication and support.

Server and Bartender

Various Restaurants - Fifties Grill & Deli, Swiss Chalet, Golden Fish and Chips
01.2017 - 01.2022
  • Proactively anticipated guest needs, resolving concerns to ensure a seamless dining experience.
  • Built strong rapport with guests through personable, attentive service and face-to-face communication.
  • Delivered outstanding service both in-person and over the phone, ensuring consistent guest satisfaction.
  • Led hands-on training for new staff, promoting team readiness and upholding service standards.

Education

Diploma - Photography Still And Motion

Mohawk College
Hamilton, ON
04-2024

Skills

  • Organized and efficient
  • Strong verbal and written communication skills
  • Thorough attention to detail
  • Customer engagement skills
  • Proficient in multitasking
  • Skilled in prioritizing tasks
  • Interpersonal skills
  • Cash handling experience
  • Phone etiquette
  • Friendly and approachable
  • Goal-oriented and self-motivated

Certification

  • Ontario Smart Serve Certification
  • Introduction to Bartending and Mixology Certification (CPD through Alison Online)
  • Introduction to Alcoholic Spirits Certification (CPD through Alison Online)
  • Ontario G-class license
  • Ownership and access to a vehicle

Additional Experience

Freelance, Photographer and Videographer

09/2022 - Current

  • Collaborated with real estate agents, actors, and business owners to produce high-quality, promotional images and video content.
  • Created branding videos and images that helped businesses strengthen their visual identity and online presence.
  • Captured and edited weddings and live concert events, delivering engaging and emotionally resonant visuals.
  • Managed client communications, scheduling, and post-production workflows independently.

Timeline

Server and Bartender

Shoeless Joe’s Sports Grill
09.2024 - 01.2025

Patient Services Representative

Cambridge Memorial Hospital
01.2022 - 08.2022

Server and Bartender

Various Restaurants - Fifties Grill & Deli, Swiss Chalet, Golden Fish and Chips
01.2017 - 01.2022

Diploma - Photography Still And Motion

Mohawk College

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Madison Gladwin