Madison Gacek

• Build lasting relationships with customers by offering personal, exceptional service. Ensuring they're leaving the store feeling uplifted.
• Assisted the owner in curating the best selections for our customers during buying appointments.
• Processed and organized new stock for floor placement.
• Collaborated with the owner on new marketing ideas and ways to increase sales.
• Placed special orders for customers and contacted them in a timely manner when they'd arrive or if there were any issues.
• Assisted the staff with day-to-day operations.

• Created a store environment that focused on customer service.
• Coordinated weekly touch bases with staff, communicating sales goals, expectations, and using different coaching styles to achieve success.
• Created an effective schedule that covered all zones and peak times, all while managing the payroll budget.
• Implement store strategies to reduce external and internal theft. Had the best improvement in SHRINK results in our district.
• Recruiting, hiring, and training to ensure the internal bench was always strong.
• Analyze the business and create/communicate action plans that optimize results.
• Had the extra responsibility of overseeing merchandise standards within the district.
• Temporarily managed a second location.

• Driving personal sales, while continuously supporting the store manager with the following:

- Managing payroll.

- Assisting in the recruiting and hiring process.

- Coaching and developing associates to the company's selling model.

• Lead the team in merchandising new products, creating new presentations, and replenishing the sales floor.

• Held the position as a Power Seller, ultimately having higher selling expectations.
• Assisted the management team in any area where they needed support.