Madison Freeborn
Calgary,AB
Summary
Proficient hair salon stylist delivering outstanding results in hair cutting and coloring. Known for exceptional communication skills and a client-focused approach, consistently enhancing customer satisfaction and loyalty.
Seeking new opportunities in order to gain experience and show my versatility and drive for excellence.
Overview
10
10
years of professional experience
Work History
Hair Salon Stylist
Leasa Renae Salons
Calgary, AB
06.2016 - Current
- Delivered exceptional haircuts and styling services to diverse clientele, enhancing customer satisfaction.
- Maintained up-to-date knowledge of hair trends and techniques to provide informed recommendations.
- Developed strong client relationships through personalized consultations and tailored service offerings.
- Implemented effective inventory management strategies to ensure timely availability of salon products.
- Coordinated promotional events that increased client engagement and boosted sales revenue.
- Delivered exceptional customer service, resulting in increased repeat clientele and positive salon reviews.
- Streamlined appointment scheduling processes, improving operational efficiency within salon environment.
- Collaborated with team members to promote a supportive and efficient work environment, leading to improved salon performance.
- Developed strong client relationships through effective communication and active listening skills, fostering trust and loyalty.
- Participated in continuing education workshops and industry events to further develop technical skills and stay current with evolving trends.
- Assisted in maintaining a clean, organized, and visually appealing salon space that adhered to health and safety regulations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Offered professional cuts, color services and extensions to salon customers.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Receptionist
Hot Shop
Calgary, AB
03.2024 - 01.2026
- Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
- Provided exceptional customer service, resolving inquiries and enhancing client satisfaction.
- Coordinated communication between departments, facilitating seamless information flow among staff.
- Maintained organized filing systems, improving document retrieval and office efficiency.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
Beautician/Stylist
Delmar College
Calgary, Ab08-2016
High School Diploma -
Bishop O'Byrne High School
Calgary, AB06-2015
Skills
- Hair cutting techniques
- Continuing education
- Blow-drying mastery
- Client consultation
- Sanitation practices
- Appointment scheduling
- Updo styling
- Social media promotion
- Hair extension application
- Coloring expertise
- Texture services
- Bridal hair design
- Creative colorist
- Highly motivated self-starter
Languages
English
Full Professional
Interests
- Gym Workouts
- Yoga
- Mindfulness Practices
- Team Sports
- Regularly practice mindfulness and meditation for overall wellness
Timeline
Receptionist
Hot Shop
03.2024 - 01.2026
Hair Salon Stylist
Leasa Renae Salons
06.2016 - Current
Beautician/Stylist
Delmar College
High School Diploma -
Bishop O'Byrne High School