Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Madison Foster

Thorold,ON

Summary

Motivated by the desire to enhance customer loyalty, excels at providing exceptional service that exceeds customer expectations. Well-stocked and organized stations are always ready to meet any need, while friendly, prompt, and attentive approach is tailored to each customer's preferences. Deep background in customer service and leadership, known for driving team collaboration and consistently achieving results. Possesses strong skills in conflict resolution, communication, and workflow optimization, making reliable, adaptable, and focused on meeting changing needs.

Overview

3
3
years of professional experience

Work History

CAA- Member Service

CAA Niagara
08.2024 - Current
  • Fostered strong relationships with members through personalized attention and proactive communication.
  • Developed and implemented targeted marketing strategies to attract new members and grow the organization.
  • Increased overall member satisfaction by consistently exceeding expectations when resolving issues or answering questions.
  • Resolved conflicts efficiently, ensuring a professional approach at all times.
  • Handled dozens of calls each day, remained composed in a busy mall environment.

Host

Mandarin
12.2022 - 03.2023
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Resolved customer service and food-related issues to maintain guest satisfaction.

Cashier

Fortinos
07.2021 - 01.2022
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Helped customers find specific products, answered questions and offered product advice.

Education

Bachelor of Arts - Critical Criminology

Brock University
St. Catharines, ON
06.2027

High School Diploma -

Cardinal Leger Secondary School
Brampton, ON
06.2023

Skills

  • Check Payment Processing
  • Food Inspection
  • High-Volume Dining
  • Relationship Building
  • Policies and Procedures
  • Problem Solving
  • Complaint Resolution
  • Reliable and Responsible
  • Cooperative Attitude
  • Cash Handling

Languages

English
Native or Bilingual
French
Full Professional

Timeline

CAA- Member Service

CAA Niagara
08.2024 - Current

Host

Mandarin
12.2022 - 03.2023

Cashier

Fortinos
07.2021 - 01.2022

High School Diploma -

Cardinal Leger Secondary School

Bachelor of Arts - Critical Criminology

Brock University

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Madison Foster