Madison Flamand
Edmonton
Summary
Highly motivated recent graduate with experience in customer service and leadership. Demonstrates strong communication, organizational, and problem-solving skills, with the ability to remain composed in demanding situations. Eager to contribute to a professional service team at Earls while fostering authentic connections and delivering exceptional dining experiences.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Server
Montanas BBQ
Edmonton
04.2024 - 12.2025
- Delivered excellent service, ensuring customer satisfaction through engaging conversations.
- Memorized customer orders accurately for efficient service and problem resolution.
- Welcomed diners to tables, creating an inviting atmosphere and fostering authentic connections.
- Accommodated food allergies and preferences to enhance the dining experience.
- Processed cash and card transactions accurately and efficiently.
Hospitality
Montanas BBQ
Edmonton
11.2022 - 12.2025
- Welcomed customers with a friendly demeanor to enhance the service experience.
- Identified challenges and implemented solutions to improve service efficiency and teamwork.
- Closed host stand and restocked items to maintain operational readiness.
- Conducted spot sweeping to ensure a tidy environment for guests.
Cashier
H&W Produce
Edmonton
04.2022 - 09.2022
- Managed cash transactions accurately while maintaining a welcoming environment for customers.
- Cleaned and organized store during closing to ensure operational readiness.
- Worked efficiently in high-pressure environments and adapted to dynamic situations.
Babysitting
Canadian Red Cross
Edmonton
06.2019 - 09.2020
- Supervised and engaged children during parents' absence, fostering a secure environment.
- Ensured safety and well-being of children in care through attentive supervision.
- Organized activities to keep children entertained and promote social interaction.
Education
Certificate - Emergency Communications
MacEwan University
Edmonton, Alberta 09.2025 - 06.2026
High School Diploma -
Austin O'Brien
Edmonton, Alberta 09.2021 - 06.2024
Skills
- Customer Service
- Communication Skills
- Organizational Skills
- Time Management
- Leadership
- Team Collaboration
- Problem Resolution
- Stress Management
- Attention to Detail
- Multitasking
Certification
Babysitting
Accomplishments
Emergency Communications and Response Entrance Scholarship
Timeline
Certificate - Emergency Communications
MacEwan University
09.2025 - 06.2026
Server
Montanas BBQ
04.2024 - 12.2025
Hospitality
Montanas BBQ
11.2022 - 12.2025
Cashier
H&W Produce
04.2022 - 09.2022
High School Diploma -
Austin O'Brien
09.2021 - 06.2024
Babysitting
Canadian Red Cross
06.2019 - 09.2020