Madison Farley
Toronto,ON
Summary
Proactive cashier, server, and customer service associate with over 3 years of experience in fast-paced retail environments, adept at providing top-notch customer service and efficient transaction management. Demonstrates strong leadership through peer training and excels in time management, problem-solving, and multitasking skills. Poised for a part-time role, eager to apply a detail-oriented approach and communication prowess to enhance customer satisfaction and contribute to team success.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Rona +
Kanata, Ontario
05.2024 - 08.2024
- Efficiently processed customer online orders.
- Identified needs of customers promptly and efficiently.
- Operated point of sale system, handling cash, credit, and returns transactions efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained clean and orderly workspace.
- Transferred customer calls to appropriate departments.
Ice cream truck server
The I Scream Truck
Almonte, Ontario
07.2023 - 08.2023
- Served multiple gourmet frozen deserts to multiple customers over the summer
- Opened and closed the truck
- Received deliveries and organized product
- Cleaned and operated the machinery, making sure all company assets were in check
- Responded to customer inquiries and requests
- Boosted customer satisfaction by providing quick and friendly service, ensuring a positive experience.
Cashier and PC Express worker
Your Independant Grocer
Almonte, Ontario
09.2020 - 08.2023
- Provided seamless customer service by efficiently managing multiple calls
- Facilitated smooth transactions as a cashier
- Ensured timely order packing and delivery for mobile pick-up customers
- Mastered multitasking in a fast-paced retail environment
- Maintained high accuracy in transaction handling, minimizing errors in a high-volume setting
- Provided peer training, enhancing team performance.
Education
Undergraduate Degree - Human Biology
Univeristy of Toronto
Toronto, Ontario08.2024
Highschool Diploma -
Notre Dame Catholic Highschool
Carleton Place, Ontario06.2023
Almonte District Highschool
Almonte, Ontario07.2020
Skills
- Time management
- Problem-solving
- Teamwork
- Communication
- Attention to detail
- Customer service
- Training
- Customer satisfaction
- Multitasking
- Leadership
- Social media marketing
- Memorization
- Customer Support
- Point of sale systems
- Team Collaboration
Affiliations
Trinity College
Volunteer Experience
Assistant Childhood Caretaker
Pakenham Community Early Learning Center, Pakenham, Ontario, 07/2019- 08/2019
- Assisted in the supervision of children during recreational activities outdoors
- Had cleaning responsibilities after meal times
- Helped with educational activities
- Put the children to sleep at nap times
References
- Allison Spooner-West, The I Scream Truck, Ashtonbedandbiscuit@hotmail.ca, (613) 889-1446
- Nicolet Kempen, Your Independant Grocer, nicolet.kempen@loblaw.ca, 613-256-2080 ext 305
Timeline
Customer Service Associate
Rona +
05.2024 - 08.2024
Ice cream truck server
The I Scream Truck
07.2023 - 08.2023
Cashier and PC Express worker
Your Independant Grocer
09.2020 - 08.2023
Undergraduate Degree - Human Biology
Univeristy of Toronto
Highschool Diploma -
Notre Dame Catholic Highschool
Almonte District Highschool
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