MADISON DE VICTORIA
SAN DIEGO
Summary
Experienced Practice Manager with a strong background in leading administrative and clinical teams, overseeing daily operations, and improving workflow efficiency. Skilled in scheduling, billing, financial reporting, regulatory compliance, and revenue growth while enhancing client and patient satisfaction. Proficient in electronic health records, practice management and billing systems, and Microsoft Office, including Excel. Known for building positive team cultures, supporting professional development, and fostering collaborative, high-performing work environments. Brings additional experience in customer service–focused roles, demonstrating strong communication, adaptability, organization, and a consistent, dependable work ethic.
Overview
7
7
years of professional experience
Work History
Practice Manager
Pathway Vet Alliance/Dr. Boyd's Pet Resort
San Diego, CA
01.2023 - 01.2026
- Managed daily operations, ensuring efficient clinic/dog daycare workflow and optimal patient care.
- Oversaw inventory management, maintaining stock levels of medical supplies, pharmaceuticals, retail items, cleaning products, food, and necessities for daycare .
- Coordinated scheduling for veterinary/daycare staff to optimize the facilities efficiency with appointments and reservations.
- Led financial planning initiatives, analyzing budgets to identify cost-saving opportunities.
- Fostered a positive workplace environment by resolving conflicts professionally among team members/clients as well as addressing concerns promptly.
- Managed payroll processing, benefit administration, and HR-related tasks to ensure compliance with state regulations while maintaining employee satisfaction levels.
- Conducted regular performance evaluations for staff members, offering constructive feedback and identifying areas for professional growth.
- Oversaw the design and implementation of a new office layout that increased workspace functionality and improved overall workflow efficiency.
- Developed marketing strategies to promote the practice''s services, attracting new clients and increasing overall revenue.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Oversaw 25+ Employees
- Doubled revenue in years time
General Manager
Pathway Vet Alliance/ Dr. Boyd's
San Diego, CA
03.2019 - 01.2023
- Learned all positions including: Customer Service Representative, Vet Assistant, Groomer, Dog Handler, and Shift Lead
- Implemented operational strategies to enhance clinic/daycare efficiency and streamline veterinary services.
- Analyzed financial performance metrics, identifying opportunities for cost reduction and revenue growth.
- Led cross-functional teams to improve client satisfaction through effective communication and service delivery.
- Cultivated strong relationships with employees, clients, vendors, and partners to ensure long-term success and loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
High School Diploma -
Elk Grove High School
Elk Grove, CA01-2018
No Degree - Business Administration And Management
Consumenes River College
Elk Grove, CA06-2018
No Degree - Interior Architecture/ Business Management
San Diego Mesa College
San Diego, CA12-2020
Skills
- Schedule management
- Leadership and Staff management
- Practice management
- Workflow management
- Animal care
- Workplace safety/OSHA Officer
- Recruitment and hiring
- Budget planning/ Financial Acumen
- Payroll administration
- Facility maintenance
- Proficient in all microsoft apps (Word, Excel, Power Point, Outlook, Teams, One Drive, One Note)
- Communication
- Marketing
References
Janine Youngblood ,
Regional Director of Operation Pathway Vet Alliance
janine.youngblood@thrivepet.com
646-825-1145
Jessica Reyes ,
Practice Manager Pathway Vet Alliance
jessica.reyes@thrivepet.com
661-406-5844
Timeline
Practice Manager
Pathway Vet Alliance/Dr. Boyd's Pet Resort
01.2023 - 01.2026
General Manager
Pathway Vet Alliance/ Dr. Boyd's
03.2019 - 01.2023
High School Diploma -
Elk Grove High School
No Degree - Business Administration And Management
Consumenes River College
No Degree - Interior Architecture/ Business Management
San Diego Mesa College