Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed to meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
Madison Dean
Brandon,MB
Summary
Overview
4
years of professional experience
1
Certification
Work History
Joe BeeverzBrandon, MB
Server
10.2023 - Current
Job overview
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Communicated effectively with kitchen staff regarding customer allergies or special requests
SportchekCalgary, AB
Cashier
09.2021 - Current
Job overview
- Processed cash, credit, and check payments accurately and efficiently.
- Assisted customers with product selection and answered any questions they had.
- Balanced the daily cash register transactions with accuracy and attention to detail.
- Handled returns of merchandise in an efficient manner while maintaining customer satisfaction.
- Followed company policies regarding payment methods, discounts, refunds.
- Maintained store security by monitoring customers' activities within the store premises.
- Stocked shelves when needed and kept the sales floor neat and organized.
- Assisted other team members with their tasks as needed.
- Adhered to company guidelines for dealing with difficult or irate customers.
- Performed opening and closing duties such as counting money, balancing registers.
- Reported any suspicious activity or theft immediately to management.
The KegCalgary, AB
Hostess
01.2023 - 05.2023
Job overview
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Ensured compliance with health and safety regulations at all times.
- Demonstrated strong interpersonal skills when interacting with customers.
- Accurately recorded customer information into reservation system.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
Joey TomatoCalgary, AB
Server Liaison
08.2022 - 05.2023
Job overview
- Honest, trustworthy, great team player
- Enjoys interactions with guests
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately run food and drinks to respective tables
- Clear dishes and clutter off tables to achieve a clean environment for guests
- Assist hostess’ in seating tables
- Complete closing tasks in an accurate and timely manner
- Provide a world class environment and experience
Dairy QueenCalgary, AB
Fast Food Worker
02.2020 - 08.2021
Job overview
- Greeted customers and took their orders in a friendly and efficient manner.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Operated cash register to process customer payments accurately and efficiently.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Replenished beverages throughout shift ensuring availability at all times.
- Provided quality customer service by adhering to company policies and procedures.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Collaborated with other team members to ensure timely completion of tasks.
Education
Brandon UniversityBrandon, MB
Bachelor of Nursing from Nursing
05.2027
University Overview
St. Francis High SchoolCalgary, AB
High School Diploma
06.2022
University Overview
Skills
- Payment Collection
- Cash Handling
- POS Systems
- Returns Processing
- ID Verification
- Inventory Management
- Liquor Regulations and Compliance
- Time Management Skills
- Order Taking
- Credit and Cash Transactions
- Written and Verbal Communication
- Loss Prevention
- Customer Service Excellence
- Cleaning and Sanitizing
Certification
Referee Certification
First Aid Certificate
AGLC Proserve
Manitoba Smart Choices
Basic Life Support Certificate
Timeline
Server
Joe Beeverz
10.2023 - Current
Hostess
The Keg
01.2023 - 05.2023
Server Liaison
Joey Tomato
08.2022 - 05.2023
Cashier
Sportchek
09.2021 - Current
Fast Food Worker
Dairy Queen
02.2020 - 08.2021
Brandon University
Bachelor of Nursing from Nursing
St. Francis High School
High School Diploma
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