Madison Curtis
Campbell River,BC
Summary
Main goal is to obtain a position within the company that will help further and establish a future professional career. Enthusiastic, well-organized team player, aspiring to achieve goals with a strong drive to succeed in all aspects of the workplace. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Head Server
Fork And Arrow Café
07.2022 - Current
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Helped out in all areas including kitchen duties, including light food preparation, sandwich making, parfaits, salads and more.
- Maintained a clean and organized dining area to create a pleasant and welcoming atmosphere for customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Provided support to management in development and implementation of new policies and procedures, ensuring consistency in service standards acros team.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations and reviews from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and team ready to meet customer needs.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Housekeeping and Laundry Attendant
Ramada
05.2022 - 07.2022
- Restocked towels and other required amenities and room supplies in bathrooms, bedrooms and kitchen spaces for personal touch with every job.
- Rotated linens in storerooms and replenished when supplies ran low.
- Changed bed linens and collected soiled linens for cleaning.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
- Sorted, laundered and put away various laundry items.
Food and Beverage Server
Ideal Café
10.2021 - 05.2022
- Answered customers' questions, recommended items, and recorded order information.
- Possessed comprehensive understanding of food and beverage menu items and preparation techniques.
- Implemented upselling techniques for add-ons and specialty items, driving additional revenue for the establishment.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Served food and beverages promptly with focused attention to customer needs.
- Provided courteous, friendly service while multitasking in a fast-paced environment.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
Customer Service Cashier
Wendy's
03.2021 - 08.2021
- Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Collaborated with team members to maintain well-stocked inventory and ensure smooth operations during peak hours.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Learned duties for various positions and provided backup at key times.
- Prepared salads, soups and sandwiches for customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food-borne illness.
Education
High School Diploma -
Navigate NIDES
Courtenay, BC07.2023
Skills
- Resourceful and reliable
- Strong time management
- Kitchen staff coordination
- Cash Handling
- Customer Service
- Food Safety Compliance
- Food Preparation/ running
- Knowledge of POS systems
- Complex problem-solving
- Housekeeping
- Laundry room operations
- Hospitality service expertise
Languages
English
Native or Bilingual
Certification
- Foodsafe Level 1
- WHMIS - March 2021 to present
- Serving it Right - November 2020 to November 2025
Timeline
Head Server
Fork And Arrow Café
07.2022 - Current
Housekeeping and Laundry Attendant
Ramada
05.2022 - 07.2022
Food and Beverage Server
Ideal Café
10.2021 - 05.2022
Customer Service Cashier
Wendy's
03.2021 - 08.2021
High School Diploma -
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