Madison Cronin
Palmdale
Summary
Dynamic hospitality professional with a proven track record at Comfort Inn & Suites, excelling in guest relations and operational reporting. Skilled in training new hires and resolving conflicts, I foster a positive environment while ensuring exceptional customer service. Adept at managing reservations and maintaining high operational standards, I drive team success and guest satisfaction.
Overview
3
3
years of professional experience
Work History
Front Desk Agent/Assistant Manager
Comfort Inn & Suites
Lancaster
01.2024 - 09.2024
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Assisted with check-in and check-out procedures for guests.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Front Desk Agent
Quality Inn
Monrovia
03.2022 - 12.2023
- Resolved customer complaints promptly and courteously.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Maintained cleanliness of lobby area at all times.
- Contacted housekeeping or maintenance staff to report room or building issues.
Sales Associate
Kohl's
Monrovia
11.2021 - 01.2022
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Collected payments and provided accurate change.
- Greeted customers to determine wants or needs.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
GED -
Monrovia Community Adult School
Monrovia, CA09-2017
Skills
- Manager and new hire training
- Customer service excellence
- Credit & Cash payments
- Operational reporting
- Effective communication
- Guest relations
- Reservation management
- Conflict resolution
- Time management
- Team leadership/building
- Positive attitude
- Front office management
Timeline
Front Desk Agent/Assistant Manager
Comfort Inn & Suites
01.2024 - 09.2024
Front Desk Agent
Quality Inn
03.2022 - 12.2023
Sales Associate
Kohl's
11.2021 - 01.2022
GED -
Monrovia Community Adult School
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