Summary
Overview
Work History
Education
Skills
Timeline
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Madison Cronin

Palmdale

Summary

Dynamic hospitality professional with a proven track record at Comfort Inn & Suites, excelling in guest relations and operational reporting. Skilled in training new hires and resolving conflicts, I foster a positive environment while ensuring exceptional customer service. Adept at managing reservations and maintaining high operational standards, I drive team success and guest satisfaction.

Overview

3
3
years of professional experience

Work History

Front Desk Agent/Assistant Manager

Comfort Inn & Suites
Lancaster
01.2024 - 09.2024
  • Recruited and trained new employees to meet job requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Assisted with check-in and check-out procedures for guests.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.

Front Desk Agent

Quality Inn
Monrovia
03.2022 - 12.2023
  • Resolved customer complaints promptly and courteously.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Maintained cleanliness of lobby area at all times.
  • Contacted housekeeping or maintenance staff to report room or building issues.

Sales Associate

Kohl's
Monrovia
11.2021 - 01.2022
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Collected payments and provided accurate change.
  • Greeted customers to determine wants or needs.
  • Organized store by returning merchandise to proper areas and restocked displays.

Education

GED -

Monrovia Community Adult School
Monrovia, CA
09-2017

Skills

  • Manager and new hire training
  • Customer service excellence
  • Credit & Cash payments
  • Operational reporting
  • Effective communication
  • Guest relations
  • Reservation management
  • Conflict resolution
  • Time management
  • Team leadership/building
  • Positive attitude
  • Front office management

Timeline

Front Desk Agent/Assistant Manager

Comfort Inn & Suites
01.2024 - 09.2024

Front Desk Agent

Quality Inn
03.2022 - 12.2023

Sales Associate

Kohl's
11.2021 - 01.2022

GED -

Monrovia Community Adult School

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Madison Cronin