MADISON COLES
Toronto,ON
Summary
Enthusiastic and reliable professional offering over seven years of experience in the hospitality industry. Takes pride in providing excellent customer service and creating memorable dining experiences for restaurant guests. Maintains focus and positive attitude in high-volume environments and possesses the skillset required of a successful server and bartender.
Overview
8
8
years of professional experience
Work History
Bartender
JOEY Eaton Centre
2023.03 - Current
- Served high customer volumes during special events, nights, and weekends
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Server
JOEY Eaton Centre
2021.09 - Current
- Checked identification for minimum age for sale of alcoholic beverages
- Took drink and food orders, detailed new menu items and specials, and recommended add-ons
- Performed opening and closing duties within bar area according to schedule
- Assisted bartenders with washing of glasses and bar equipment when unusually busy
- Assisted with bartending duties during high-volume shifts.
Server
Sicilian Pasta Kitchen South
2017.09 - 2021.07
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Explained menu items and suggested appropriate options for food allergy concerns
- Elevated customer satisfaction through follow-up and enthusiastic customer service
- Worked with POS system to place orders, manage bills and handle complimentary items.
Special Needs Caregiver
James Mason
2016.09 - 2021.05
- Prepared meals and snacks and fed clients
- Assisted with daily living activities, running errands and household chores
- Facilitated interactions with clients through communication aids
- Prepared group activities to enhance socialization, communication and problem-solving skills for children
- Consulted with families to discuss activities and behaviors of each child.
Education
High School Diploma -
Harry Ainlay School
Edmonton, AB05.2019
Bachelor of Arts - Sport Media
Toronto Metropolitan University
Toronto, ON05.2025
Skills
- Communication
- Problem Solving
- Time Management
- Engaging personality
- Adaptability and Flexibility
Timeline
Bartender
JOEY Eaton Centre
2023.03 - Current
Server
JOEY Eaton Centre
2021.09 - Current
Server
Sicilian Pasta Kitchen South
2017.09 - 2021.07
Special Needs Caregiver
James Mason
2016.09 - 2021.05
High School Diploma -
Harry Ainlay School
Bachelor of Arts - Sport Media
Toronto Metropolitan University
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