Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madison Chiu

Monterey Park

Summary

Experienced customer service professional with a proven track record of effectively addressing and resolving customer issues. Strong emphasis on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in communication and problem-solving. Proficient in handling customer interactions promptly, utilizing empathy to build strong relationships and maintain high customer satisfaction levels.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Lifeguard/Swim Instructor

City of Monterey Park
06.2023 - Current
  • Supervised aquatic environments, ensuring the safety of patrons by enforcing pool rules and performing emergency rescues when necessary.
  • Provided swim instruction to individuals and groups of various skill levels, using effective communication and customized lesson plans to improve water confidence and technique.
  • Administered first aid, CPR, and AED when required, maintaining a high level of readiness through regular training and certification.
  • Monitored water quality and facility conditions, ensuring a clean and safe environment by conducting routine maintenance checks and reporting issues.

Private Swim Instructor

Private Swim Instructor
06.2023 - Current
  • Delivered personalized swim lessons tailored to individual goals, ages, and skill levels, fostering confidence and proper technique in a one-on-one setting.
  • Ensured a safe learning environment by closely monitoring students, providing immediate feedback, and maintaining up-to-date knowledge of water safety protocols.

Co-Founder

The Basketball Project
06.2023 - Current
  • Founded and led a nonprofit organization dedicated to creating inclusive basketball clinics for children with special needs, fostering physical activity, confidence, and teamwork.
  • Coordinated with volunteers, sponsors, and community partners to organize successful events, ensuring a supportive and engaging experience for all participants.

Scorekeeper

CYC Basketball
05.2024 - Current
  • Accurately recorded game scores, player statistics, and timekeeping, ensuring official records were maintained throughout each game.
  • Communicated effectively with referees, coaches, and players to resolve scoring discrepancies and uphold the integrity of game operations.

Election Clerk

Los Angeles County
03.2024 - 03.2024
  • Processed voter check-ins and issued ballots in compliance with election procedures, ensuring a smooth and orderly voting process.
  • Assisted with opening and closing the polling station, maintaining accurate records and safeguarding the integrity of the election process.

Education

B.S. - Molecular, Cellular, Developmental Biology

University of California, Santa Cruz
Santa Cruz, CA
06.2028

High School Diploma -

Gabrielino High School
San Gabriel, CA
06.2024

Flintridge Preparatory School
La Cañada Flintridge, CA
05.2022

Skills

  • Accurate data entry
  • Performance analysis
  • Data management
  • Quick learner
  • Detail orientation
  • Collaboration
  • Time management
  • Critical thinking
  • Effective Communication

Certification

  • First Aid/CPR Certified

Timeline

Scorekeeper

CYC Basketball
05.2024 - Current

Election Clerk

Los Angeles County
03.2024 - 03.2024

Lifeguard/Swim Instructor

City of Monterey Park
06.2023 - Current

Private Swim Instructor

Private Swim Instructor
06.2023 - Current

Co-Founder

The Basketball Project
06.2023 - Current

B.S. - Molecular, Cellular, Developmental Biology

University of California, Santa Cruz

High School Diploma -

Gabrielino High School

Flintridge Preparatory School

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Madison Chiu