Madison Cattell
London,ON
Summary
A knowledgeable student who is enthusiastic about improving team productivity and maximizing customer satisfaction. Excelling in fast-paced environments with a motivational management style and resourceful mindset, solving a range of daily issues with an efficient and professional attitude.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Noah Auto Sales
2023.01 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved website functionality by redesigning, updating, and implementing codes, plug-ins, and extensions.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer problems and complaints.
Key Holder
Bluenotes
2022.10 - 2023.05
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Sales Associate
La Vie En Rose
2021.01 - 2022.10
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Helped customers locate products and checked the store system for merchandise at other sites.
Education
No Degree - Office Administration
Fanshawe College
London, ON05.2024
Skills
- Problem-Solving Skills
- Written and Oral Communications
- Safety and Security
- Safety Enforcement
- Cash Handling
- Staff Coaching and Training
- Goal-Driven
- Positive Customer Engagement
Certification
Standard First Aid Level C/CPR/AED
Timeline
Front Desk Supervisor
Noah Auto Sales
2023.01 - Current
Key Holder
Bluenotes
2022.10 - 2023.05
Sales Associate
La Vie En Rose
2021.01 - 2022.10
No Degree - Office Administration
Fanshawe College
Standard First Aid Level C/CPR/AED
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