Madison Cates
Victorville
Summary
Dynamic retail professional with extensive experience at Target and Bath and Body Works. Proven track record in delivering exceptional customer service and managing cash transactions accurately. Skilled in POS systems and fostering customer loyalty through personalized engagement. Recognized for maintaining organized environments and enhancing overall shopping experiences. Quick learner dedicated to team success.
Offering excellent interpersonal skills and commitment to customer satisfaction, ready to excel in retail environment. Brings strong attention to detail and ability to quickly learn new systems and procedures. Ready to use and develop skills in cash handling and customer service in Desired Position role.
Overview
1
1
year of professional experience
Work History
Retail Cashier
Target
08.2025 - Current
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and provided excellent service.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Collaborated with team members to ensure smooth store operations.
- Trained new cashiers on checkout procedures and customer service standards.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Operated POS terminals and cash drawer balancing.
Retail Sales Associate
Bath and Body Works, Limited Brands
09.2024 - 01.2025
- Assisted customers in product selection and provided personalized recommendations to enhance shopping experiences.
- Collaborated with team members to achieve sales targets and promote seasonal promotions effectively.
- Handled inventory management tasks, including restocking shelves and organizing backroom supplies efficiently.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and enhancing customer satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
High School Diploma - English
Mojave River Academy
Hesperia, CA06.2024
Skills
- Customer service
- Time management
- Bagging and packaging
- Customer engagement
- Cash handling
- Store cleaning
- Payment processing
- Exchanges and refunds
- POS systems
- Friendly and outgoing
- Quick learner
- Customer support
Timeline
Retail Cashier
Target
08.2025 - Current
Retail Sales Associate
Bath and Body Works, Limited Brands
09.2024 - 01.2025
High School Diploma - English
Mojave River Academy