Madison Cass
Menifee
Summary
Personable and adaptable with positive, upbeat attitude. Possesses strong communication skills and solid understanding of customer service principles, combined with proficiency in using office software and handling inquiries efficiently. Committed to delivering exceptional service and fostering positive customer relationships.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Equipment Inventory Manager
Vantage Auctions Inc
Lake Elsinore, CA
07.2024 - Current
- Ensured precise data entry and maintained comprehensive, error-free records to support accurate inventory management.
- Conducted systematic yard audits to verify lot accuracy, ensuring inventory integrity and reducing discrepancies.
- Operated forklifts to facilitate pallet movement, optimizing warehouse workflow and safety.
- Streamlined office operations through organized clerical work, enhancing filing systems and processing auction spreadsheets.
- Prepared accurate invoices and proofs, maintaining thorough billing and documentation processes.
- Delivered high-quality customer service by addressing inquiries and resolving issues efficiently.
- Produced professional-quality photographs of auction items for marketing and online listings.
Cashier & Barista
Panera Bread
Torrance, CA
08.2023 - 06.2024
- Delivered exceptional service by efficiently handling cashier duties, processing orders accurately resolving customer inquiries in a fast-paced café.
- Maintained a clean, organized workspace while managing inventory and ensuring compliance with health and safety standards.
- Supported operations by preparing delivery orders, restocking supplies, and upholding a welcoming dining environment.
- Processed customer transactions accurately and efficiently using point-of-sale system.
Courtesy Clerk
Sprouts Farmers Market Inc, Grocery
Torrance, CA
12.2022 - 03.2023
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained cleanliness and organization of store displays to promote merchandise visibility.
- Provided support in bagging groceries while ensuring proper handling of products for customer satisfaction.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Collaborated with team members to ensure timely restocking of shelves and inventory management.
Education
Highschool - General Studies
South Torrance Highschool
Torrance, CA06.2024
Associate of Arts - Psychology
Mt. San Jacinto College
San Jacinto, CA06.2028
Skills
- Customer Service (3 years)
- Email communication
- Handling High volume Inbound and outbound calls on multi-Line phone system
- Computer and Tech Literacy, Proficient in Microsoft Suite: Word, Excel, PowerPoint, Outlook
- Detail Oriented
- Experience on POS system
- Able to Adapt easily to new systems
- Clerical skills
- Record management
- Critical thinking
- Team leadership
- Customer relationship management
- Order processing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- Food Handlers Certified
- ForkLift Certified
References upon request.
LANGUAGES
English (proficient)
Timeline
Equipment Inventory Manager
Vantage Auctions Inc
07.2024 - Current
Cashier & Barista
Panera Bread
08.2023 - 06.2024
Courtesy Clerk
Sprouts Farmers Market Inc, Grocery
12.2022 - 03.2023
Highschool - General Studies
South Torrance Highschool
Associate of Arts - Psychology
Mt. San Jacinto College