Madison Caldwell
Colton
Summary
Experienced leader skilled at managing daily operations, team coordination, and customer satisfaction. Strong work ethic, ensuring tasks are completed quickly and accurately, resulting in smooth and efficient shifts.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
Sacramento
11.2020 - 10.2021
- Demonstrated ability to manage a team of employees and ensure successful shift operations
- Managed store closing and opening procedures to ensure safety and security
- Assisted customers with inquiries, orders and complaints in a timely manner
- Held team members accountable during shifts by effectively coaching to improve performance
- Managed inventory levels and minimized loss, following company systems and guidelines
Air Ramp Supervisor
United Parcel Service
Ontario
10.2019 - 08.2020
- Organized regular meetings with team members for discussing any challenges being faced at the airport ramp area
- Performed administrative tasks such as maintaining records of employee attendance and performance evaluations
- Coordinated with other departments, such as maintenance and flight operations, to facilitate efficient turnaround times between flights
- Trained new employees on safety protocols and operational procedures associated with air-side activities
- Supervised the loading and unloading of cargo planes and ensured the safety of all personnel in the aircraft cargo operations
Assistant Store Manager
Chillz Frozen Yogurt
Grand Terrace
07.2014 - 12.2019
- Resolved customer complaints efficiently while maintaining excellent customer service
- Build employee knowledge with training and mentoring
- Assisted in the recruiting process, hiring and retaining top talent
- Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked
- Tracked daily operational activities such as store expenses, payroll records
Education
Associate in Science (A.S.) - Psychology
San Bernardino Valley College
05.2024
Completed coursework towards General Education Courses -
University of Hawaii at Hilo
06.2019
High School Diploma -
Grand Terrace High School
06.2017
Skills
- Excellent Interpersonal Communication
- Customer-focused
- Effective Workflow Management
- Excellent Time Management
- Inventory Control
- Effective problem solver
- Safety awareness
- Policy enforcement
References
- Kimberly Coy, Director of Pediatric ER, Loma Linda University Hospital, Family Friend, (909) 557-3822, kcoy@llu.edu
- Mojtaba Akhtari, Oncologist, Loma Linda University Hospital, (213) 663-2234, makhtari@llu.edu
Timeline
Shift Supervisor
Starbucks
11.2020 - 10.2021
Air Ramp Supervisor
United Parcel Service
10.2019 - 08.2020
Assistant Store Manager
Chillz Frozen Yogurt
07.2014 - 12.2019
Associate in Science (A.S.) - Psychology
San Bernardino Valley College
Completed coursework towards General Education Courses -
University of Hawaii at Hilo
High School Diploma -
Grand Terrace High School