Madison Burgess
Renfrew,ON
Summary
Passionate and positive ready to dive into the professional world. I am seeking full-time employment where i can apply my skills and collaborate with a talented team to make meaningful social connections.
Thought my education and service industry experience i have developed skills and knowledge in social services and hospitality. my skills and ability's allow me me to work independently or in a team environment with a positive attitude and always motivated to learn something new.
Overview
9
9
years of professional experience
Work History
Server Shift Leader
Stacked Pancake House
01.2024 - Current
- Performed general cleaning by sweeping and mopping floors, and emptying trash.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
Cashier
Marks
09.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Customer Service Representative
Walmart
01.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Helped customers with returns checkouts and other needs at the end of their shopping.
Customer Service Representative
Koa Campgrounds
05.2016 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in the check in process by making reservations.
- Basic cleaning of cabins, washrooms and store cleaning.
- Dealing with start and end of day cash reports.
Education
High School Diploma -
Saint Josephs Catholic High School
Renfrew, ON06-2022
Skills
- Complaint handling
- Organization
- Shift planning
- Personnel training
- Responsible
- Reliable
- Organized
- Respectful
- Basic French
Timeline
Server Shift Leader
Stacked Pancake House
01.2024 - Current
Cashier
Marks
09.2023 - 01.2024
Customer Service Representative
Walmart
01.2021 - 08.2023
Customer Service Representative
Koa Campgrounds
05.2016 - 10.2022
High School Diploma -
Saint Josephs Catholic High School
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