Madison Bouvet
Temecula
Summary
Results-driven professional with a strong background in customer service and technical support. Skilled in training new team members and managing POS systems, consistently ensuring high levels of customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Server
Europa Village Winery
Temecula
05.2023 - 03.2025
- Inputted data into POS system including order details, payment information, discounts.
- Accurately recorded orders from customers, and processed payments in the restaurant's POS system.
- Provided training for new staff members on how to operate POS systems properly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Receptionist
Temecula Valley Toyota
Temecula
11.2021 - 05.2023
- Managed communications by answering incoming calls, taking messages, and transferring calls to the appropriate departments or personnel.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Server
Downtown Public
Murrieta
08.2017 - 03.2020
- Resolved customer inquiries and issues with professionalism and care.
- Trained new staff on service standards and operational protocols.
- Operated POS terminals to process orders, split bills, and calculate totals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Certificate of Completion, Computer Information Systems - Computer And Information Systems
California Institute of Applied Technology
National City, CA07-2025
Skills
- Data entry
- Technical troubleshooting
- Point of Sale systems
- Network security
- Router and network configuration
- Risk assessment
- Reporting and analysis
- Cybersecurity
- Evidence-based management
- Device configuration and management
- File compression
- Archives management
- Data backup and recovery
- DHCP
- SSID
- SSH
- CLI
- Scripting
REFERENCES
Joey Lang | Europa Village Winery | (951)412-7786
Jessica Archer | Temecula Valley Toyota | (951)458-5301
Timeline
Server
Europa Village Winery
05.2023 - 03.2025
Receptionist
Temecula Valley Toyota
11.2021 - 05.2023
Server
Downtown Public
08.2017 - 03.2020
Certificate of Completion, Computer Information Systems - Computer And Information Systems
California Institute of Applied Technology
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