Madison Beus
Santa Clara
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
Halu Crystal Reiki
11.2024 - Current
- Provide customer service by greeting and assisting customer in an efficient manner
- Maintain organized and visually appealing shop environment
- Provide knowledgeable recommendations on crystals, rocks, and metaphysical products
- Process sales transactions accurately and efficiently in POS
- Stay informed about new products, trends, and practices within the community to enhance customer experience
- Assist with inventory management, including updating stock and requesting product orders as needed
Barista Shift Lead
OMG Tea
05.2023 - 03.2025
- Provide customer service by greeting and assisting customer in an efficient manner
- Prepare and serve a variety of drinks according to shop recipes and standards
- Maintain bar cleanliness and organization of work area to keep up with health and safety standards
- Promote special and seasonal drinks, or new general items on the menu when released
- Training new employees and ensuring they understand expectations and procedures
- Stocked/rotated inventory items to ensure freshness and availability
- Supported in opening and closing procedures, ensuring readiness for daily operations
Sales Representative
H&M
08.2022 - 01.2023
- Assist customers in selecting and buying clothing and accessories based on preferences and needs
- Provide personalized styling advice and recommendations
- Process cash and credit transactions or returns with POS system
- Maintain tidy and organized sales floor, including restocking merchandise and arranging displays
- Achieving sales goals and promoting special promotions or holiday events
- Assisted with processing shipments and inventory counts
Park Operations and Communications Team
California's Great America
10.2022 - 05.2023
- Resolve customer (or employee) inquiries/complaints face-to-face and online as well as escalated instances to ensure satisfactory results
- Collaborate with multiple departments across the park to upkeep productivity standards and keep planned events or budgets in check
- Supervise department activities and employee performance (throughout Admissions and Guest Services, Merchandise, Human Resources, and Rides)
- Counseling, training, manage time cards, and file certifications to employee records
- Oversee payroll: including timekeeping, calculation of hours and timecard verification, scheduling, and ensuring compliance with labor laws and company policies
- Report to park operational leads on daily activities, discuss and plan upcoming department events, ensure budgets are met, and guest output is high
Admissions and Guest Services Supervisor
California's Great America
08.2021 - 09.2022
- Lead a group of 20-60 associates in order to ensure operations are smooth and department can deliver exceptional customer service
- Develop ideas and plans to optimize department operations and maximize profitability
- Regular performance evaluations and provide coaching to associates to achieve high performance results while maintaining company regulations (grooming standards, breaks, customer service expectations, etc.)
- Ensure compliance with company policies and procedures
- Managing daily operations such as staffing
- Scheduling, and inventory (such as season pass and fast lane products, and also lost and found management)
- Resolve customer complaints and strive to give them a positive experience
- Provide training to new hires involving general customer service standards, company policies and regulations, product knowledge, and department expectations
Education
CSI -
De Anza College
Cupertino, CA01-2025
High School Diploma -
Santa Clara Highschool
Santa Clara01-2022
Skills
- Ability to work efficiently in a fast paced environment
- Exceptional listening skills
- Strong attention to detail
- Familiarity with POS systems
- Familiarity with Microsoft Office programs
- Develop standards
- Quality driven results
- Excellent communication skills
Timeline
Sales Associate
Halu Crystal Reiki
11.2024 - Current
Barista Shift Lead
OMG Tea
05.2023 - 03.2025
Park Operations and Communications Team
California's Great America
10.2022 - 05.2023
Sales Representative
H&M
08.2022 - 01.2023
Admissions and Guest Services Supervisor
California's Great America
08.2021 - 09.2022
CSI -
De Anza College
High School Diploma -
Santa Clara Highschool
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